Abony Wilkins
Case Specialist
Indianapolis,IN
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
19
19
years of professional experience
Work History
Case Specialist
Growing Generations
Boston, Massachusetts
04.2022 - Current
- Coordinated with surrogacy professionals including doctors, attorneys, psychologists, and insurance brokers.
- Performed regular check-ins with intended families, surrogates, and donors.
- Liaised with the IVF clinic to schedule required medical sessions.
- Arranged hospital coordination and managed required documents.
- Provided guidance on the intricacies of the process to intended families, surrogates, and donors.
- Processed admissions documents by reviewing and editing parents' profiles.
- Coordinated admissions process, match consultations, and ongoing milestone communication with intended families and surrogates.
- Ensured alignment of processes to meet client needs across various departments.
- Handled various administrative duties such as reconciling credit card statements, managing Uber accounts, and obtaining hotel folios.
- Submit and purchase insurance for surrogates and donors.
- Manage travel logistics while maintaining prompt credit card transaction records.
Home Based Case Worker/Supervised Visitation Facilitator
Family and Community Partners
Indianapolis, IN
08.2020 - 04.2024
- Facilitated access to essential resources, resulting in improved client stability.
- Coordinated and supervised interactions during visits conducted at various locations, including homes, community centers, and assigned facilities.
- Completed relevant training to provide parenting education to families.
- Completed and submitted monthly reports to DCS/Service providers, evaluating parent-child relationships.
- Maintained compliance with timelines for submitting essential documentation.
- Facilitated onboarding training for staff, incorporating mandated guidelines and comprehensive training guides.
- Performed observational and training duties aimed at onboarding new colleagues.
- Acted simultaneously as trainer and supervisor for a team of 10 employees.
Home Based Case Worker/Supervised Visitation Facilitator
Seeds of Life
Indianapolis, IN
08.2018 - 08.2020
- Managed both long- and short-term goals to achieve positive outcomes.
- Conduct supervised visitations that take place at home, in the community, or in a facility.
- Assessed overall parent-child relationships and interactions in reports submitted.
Claims Generalist
Progressive Insurance
Indianapolis, IN
11.2015 - 08.2020
- Conduct customer interviews, create scene diagrams, and investigate auto accidents to accurately complete coverage and liability decisions.
- Surpassed targets with 88.7% average monthly rate of liability negotiation.
- Received recognition for exceeding expectations when customers were in need of immediate assistance and/or compensation due to the loss of their vehicle.
- Ability to assess and write damage estimates for vehicles
Senior Admissions Representative
Medtech College
Greenwood, IN
06.2013 - 10.2014
- Conducted prospective student interviews, phone calls, and consistent follow-up activity that included email, text, and mail.
- Consistently maintained an 85% start rate with new students.
- Introduced new recruitment strategies that led to increased enrollment in a specific program.
- Established strategic alliances with local retailers, resulting in job placements for students.
Enrollment Specialist II
Harrison College
Indianapolis, IN
06.2010 - 06.2013
- Conducted prospective student interviews, phone calls, and consistent follow up activity that included email, text, and mail
- Achieved and maintained an 85% start rate with new students and recruited over 200 students within a 24 month timeframe
- Active participant in community outreach to Establish Harrison's name within hospitals, high schools, and community events such as Riley Festival, Black Expo, Indiana State Fair, and Atterbury Job Corps Career fair, and Schmooza Palooza
Customer Solutions/Technical Trainer
Roche Diagnostics
Indianapolis, IN
12.2005 - 06.2010
- Investigated complaints with medical devices including diabetes monitoring equipment and insulin pump therapy; found and communicated effective solutions for patients in a timely matter
- Recognized and created potential Medical Device Reports according to department guidelines and documentation in compliance with FDA regulations; implemented procedural guidelines for report
- Conducted training classes on how to use SAP
- Trained numerous new hires in a process which included giving feedback to the trainees and reporting to management on their progress; retrieved and created computer generated reports for large projects
- Developed training aids including visual aids and demonstration models that met instructional goals and objectives that increased the performance of trainees
- Achieved and maintained performance percentages of 97%-100% for customer support, product knowledge and technical support
Education
Bachelor of Arts -
Indiana University
Bloomington, IN12-2004
Skills
- Experienced with Microsoft Office Applications
- Expertise in Adobe Acrobat
- SAP System Knowledge
- Case Management Pro
- Analytical Problem-Solving
- Strong Verbal and Written Skills
- Salesforce Experience
References
References available upon request.
Timeline
Case Specialist
Growing Generations
04.2022 - Current
Home Based Case Worker/Supervised Visitation Facilitator
Family and Community Partners
08.2020 - 04.2024
Home Based Case Worker/Supervised Visitation Facilitator
Seeds of Life
08.2018 - 08.2020
Claims Generalist
Progressive Insurance
11.2015 - 08.2020
Senior Admissions Representative
Medtech College
06.2013 - 10.2014
Enrollment Specialist II
Harrison College
06.2010 - 06.2013
Customer Solutions/Technical Trainer
Roche Diagnostics
12.2005 - 06.2010
Bachelor of Arts -
Indiana University
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