Abraham Bautista
Fontana,CA
Summary
Results-driven Retail Supervisor with proven expertise in associate training and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions. Willing to work in any pace & environment.
Overview
6
6
years of professional experience
Work History
Front End Associate
Costco
03.2023 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Gathered shopping baskets and carts and relocated to designated areas.
- Performed carry-out and order preparation for pick-up services by packaging, transporting and loading customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
Cashier
Norms Restaurants
01.2023 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Retail Supervisor
Vans Outlet
09.2021 - 06.2022
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Delegated assignments to effectively meet expected customer and business demands.
- Trained and oriented associates to maximize team performance.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Entered and priced inventory to assist with efficient restocking.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Mentored new sales associates to contribute to store's positive culture.
- Trained newly hired sales team in upselling techniques.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained team members in successful strategies to meet operational and sales targets.
Sales Lead
Vans Outlet
09.2020 - 08.2021
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Upsold warranties and complementary products to customers through persuasive marketing techniques.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Kept detailed track of sales and customer information in company system.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
Stock Associate
Levi's Outlet
05.2019 - 10.2020
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory storage in clean and organized fashion.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Cashier
Cowboy Burger
12.2017 - 05.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Followed food safety and sanitation guidelines at all times.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Demonstrated excellent customer service skills to increase customer satisfaction.
Education
Associate of Arts - Film
Chaffey College
Rancho Cucamonga, CA05.2024
High School Diploma -
Henry J Kaiser High School
Fontana, CA05.2018
Skills
- Process Transactions
- Order Verification
- Money Handling
- POS Inventory System Operation
- Staff Training
- Conflict Resolution
- Team Contribution
- Store Policies and Procedures
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Additional Information
References
Edson Escamilla - Vans Supervisor - (323)334-7292
Alexis Espinoza - Vans Supervisor - (951)377-3919
Irma Loza - Norm's Shift Lead - (909)855-5076
Abel Gonzalez - Costco Co-worker - (909)642-9009
Timeline
Front End Associate
Costco
03.2023 - Current
Cashier
Norms Restaurants
01.2023 - 04.2023
Retail Supervisor
Vans Outlet
09.2021 - 06.2022
Sales Lead
Vans Outlet
09.2020 - 08.2021
Stock Associate
Levi's Outlet
05.2019 - 10.2020
Cashier
Cowboy Burger
12.2017 - 05.2019
Associate of Arts - Film
Chaffey College
High School Diploma -
Henry J Kaiser High School