Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Abraham Bautista

Fontana,CA

Summary

Results-driven Retail Supervisor with proven expertise in associate training and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions. Willing to work in any pace & environment.

Overview

6
6
years of professional experience

Work History

Front End Associate

Costco
03.2023 - Current
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting and loading customer purchases.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.

Cashier

Norms Restaurants
01.2023 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Retail Supervisor

Vans Outlet
09.2021 - 06.2022
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Coordinated merchandising displays, signage and sales enablement.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Delegated assignments to effectively meet expected customer and business demands.
  • Trained and oriented associates to maximize team performance.
  • Engaged associates in daily operations through open communication and upbeat team meetings.
  • Entered and priced inventory to assist with efficient restocking.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Created timely and accurate inventory, cash and production reports for senior managers.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
  • Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Mentored new sales associates to contribute to store's positive culture.
  • Trained newly hired sales team in upselling techniques.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Trained team members in successful strategies to meet operational and sales targets.

Sales Lead

Vans Outlet
09.2020 - 08.2021
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Increased sales and customer satisfaction through personalized servicing.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Upsold warranties and complementary products to customers through persuasive marketing techniques.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Kept detailed track of sales and customer information in company system.
  • Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.

Stock Associate

Levi's Outlet
05.2019 - 10.2020
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory storage in clean and organized fashion.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.

Cashier

Cowboy Burger
12.2017 - 05.2019
  • Worked flexible schedule and extra shifts to meet business needs.
  • Learned duties for various positions and provided backup at key times.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Followed food safety and sanitation guidelines at all times.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Demonstrated excellent customer service skills to increase customer satisfaction.

Education

Associate of Arts - Film

Chaffey College
Rancho Cucamonga, CA
05.2024

High School Diploma -

Henry J Kaiser High School
Fontana, CA
05.2018

Skills

  • Process Transactions
  • Order Verification
  • Money Handling
  • POS Inventory System Operation
  • Staff Training
  • Conflict Resolution
  • Team Contribution
  • Store Policies and Procedures

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Additional Information

References

Edson Escamilla - Vans Supervisor - (323)334-7292

Alexis Espinoza - Vans Supervisor - (951)377-3919

Irma Loza - Norm's Shift Lead - (909)855-5076

Abel Gonzalez - Costco Co-worker - (909)642-9009

Timeline

Front End Associate

Costco
03.2023 - Current

Cashier

Norms Restaurants
01.2023 - 04.2023

Retail Supervisor

Vans Outlet
09.2021 - 06.2022

Sales Lead

Vans Outlet
09.2020 - 08.2021

Stock Associate

Levi's Outlet
05.2019 - 10.2020

Cashier

Cowboy Burger
12.2017 - 05.2019

Associate of Arts - Film

Chaffey College

High School Diploma -

Henry J Kaiser High School
Abraham Bautista