Abraham Cook, III
Gary,IN
Summary
Dynamic Sales Manager with a proven track record at Payroc, excelling in sales strategy development and team training. Expert in relationship building and client management, I consistently drove performance to exceed targets. My ability to foster strong client relationships and motivate teams has significantly enhanced customer satisfaction and retention.
Sales expert prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. Skilled in market analysis, lead generation, and negotiation.
Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Overview
22
22
years of professional experience
Work History
Sales Manager
Payroc
05.2012 - Current
- Led sales team to exceed monthly targets through strategic planning and performance analysis.
- Developed training programs to enhance product knowledge and sales techniques among team members..
- Fostered strong relationships with key clients, enhancing customer retention and satisfaction rates.
- Conducted regular performance evaluations to drive accountability and support professional development of staff.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
TSR Agent
Protell Telemarketing
04.2009 - 04.2012
- Resolved customer inquiries efficiently, providing accurate information on products and services.
- Handled escalated issues, ensuring timely resolution and maintaining customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Finish Grinder
Union Tank Car Company
06.2004 - 05.2008
- Operated grinding machines to achieve precise specifications and tolerances.
- Inspected finished products for quality assurance and adherence to standards.
- Collaborated with team members to optimize production workflow and reduce downtime.
- Maintained equipment cleanliness and performed routine maintenance checks.
Education
No Degree - Education
Indiana University, Bloomington
Bloomington, Indiana, INSkills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Product knowledge
- Sales expertise
- Client relationship management
- Sales strategy development
- Positive and upbeat
- Direct sales
- Sales process
Accomplishments
- Promoted to Sales Manager after 3 successful years in the sales department.
- Supervised team of 17 staff members.
Timeline
Sales Manager
Payroc
05.2012 - Current
TSR Agent
Protell Telemarketing
04.2009 - 04.2012
Finish Grinder
Union Tank Car Company
06.2004 - 05.2008
No Degree - Education
Indiana University, Bloomington
Merchant Top Producer 7 Times
The Merchant award is given to employees that are the top producer in the company. The award is monthly, however the company no longer gives the award they provide verbal recognition. I received the awards while working as a sales representative prior to being promoted to the management team.