Abraham Cuevas
Champions Gate,FL
Summary
Results-driven support professional recognized for strong communication and confidentiality skills. Enhanced operational efficiency through effective administrative support and proactive problem-solving.
Overview
2027
2027
years of professional experience
Work History
Support Staff Member
Pleasant Hill Academy
Poinciana, FL
08.2019 - Current
- Enhanced workflow efficiency by implementing improved organizational systems within the support team.
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Communicated with visitrs, students, and parents on behalf of staff to relay messages and information.
- Attended training sessions to stay updated on procedures and services.
- Handled confidential information with discretion and ensured its secure storage according to company policies.
- Collaborated with team members to complete projects on time and within budget constraints.
- Resolved student, staff, and parents complaints with diplomatic and courteous communication.
- Fostered culture of continuous improvement by soliciting and implementing feedback on support processes from team members.
- Supported company events by coordinating logistics, leading to well-organized and successful gatherings.
- Increased office security measures, implementing new protocols that safeguarded sensitive information.
Firearms Sales Associate
Addison's Gun Shop
Kissimmee, FL
01.2021 - 01.2022
- Educated clients on firearm safety, handling, and storage protocols to promote responsible ownership.
- Developed strong customer relationships through expert advice and personalized service during the purchasing process.
- Handled complex customer inquiries promptly providing accurate information and resolving issues efficiently.
- Established rapport with repeat customers leading to increased loyalty and consistent sales growth.
- Monitored sales floor to identity customer service opportunities or need for loss prevention control measures.
- Conducted thorough background checks for firearm sales, ensuring compliance with federal regulations and promoting safety within the community.
- Assisted customers in selecting appropriate firearms for their needs, taking into account factors such as intended use, personal preferences, and budget limitations.
- Promoted store events and special promotions to boost sales and increase awareness of new product offerings.
- Stayed up-to-date on industry trends to expand knowledge in the field of firearms sales.
- Prioritized helping customers over completing other routine tasks in store.
- Performed cash, card, and check transactions to complete customer purchases.
Welder
Beckett Thermal Solutions
Elyria, OH
2020 - 2021
- Operated welding equipment to fabricate and assemble metal structures efficiently.
- Interpreted blueprints and technical drawings to ensure precise welding specifications.
- Conducted routine maintenance on welding tools to maintain optimal performance.
- Collaborated with team members to enhance workflow efficiency and reduce downtime.
- Inspected finished products for quality assurance, ensuring adherence to standards.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Fabricated shop parts directly from blueprints.
- Inspected welds and checked critical measurements to meet specifications.
DAS Technician
Radio One
Orlando, FL
2019 - 2020
- Operated technical equipment to ensure optimal performance and reliability.
- Assisted in troubleshooting and resolving system issues effectively.
- Collaborated with team members to streamline operational processes.
- Maintained accurate documentation of repairs and maintenance activities.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Installed DAS systems and battery backup units to ensure consistency in radio strength and continued usability in power outages
- run low voltage telecommunications cables based off of engineering blueprints
Hillman/Heavy Equipment Operator
Jr. Davis Construction
Kissimmee, FL
2017 - 2019
- Operated heavy machinery including excavators and loaders to complete site preparation tasks.
- Conducted routine maintenance checks on equipment to ensure optimal performance and safety compliance.
- Collaborated with team members to execute excavation and grading projects efficiently.
- Followed safety protocols and guidelines to maintain a secure work environment for all personnel.
- Assisted in training new Hillman on equipment handling and site procedures to enhance team capabilities.
- Operated excavators, loaders and skidsteers to transport heavy materials, practicing safety measures.
- Gathered and prepped daily material to ensure a smooth work flow
- Laid pvc, concrete, and iron pipe according to engineering plans
Security Officer
S3 Security
Gainesville, FL
2014 - 2016
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying potential hazards and reporting incidents promptly.
- Responded to alarms and emergency situations, coordinating with local law enforcement when necessary.
- Implemented access control measures, verifying credentials of visitors and staff members.
- Prepared detailed reports on daily activities, incidents, and security breaches for management review.
- Collaborated with team members to enhance response strategies during critical incidents.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Education
High School Diploma -
Poinciana High School
Kissimmee, FL05-2013
Skills
- Telephone assistance
- Support services
- Client transportation
- Office equipment maintenance
- Facility maintenance
- Documentation
- Opening and closing procedures
- Policy enforcement
- Report generation
- Confidentiality
- Customer relations and communications
- Filing and data archiving
Languages
Spanish
Limited Working
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering with youth sports programs as a track coach
- Running
- Sports shooting
- Gym Workouts
Timeline
Firearms Sales Associate
Addison's Gun Shop
01.2021 - 01.2022
Support Staff Member
Pleasant Hill Academy
08.2019 - Current
Welder
Beckett Thermal Solutions
2020 - 2021
DAS Technician
Radio One
2019 - 2020
Hillman/Heavy Equipment Operator
Jr. Davis Construction
2017 - 2019
Security Officer
S3 Security
2014 - 2016
High School Diploma -
Poinciana High School