Lucy DeNunzio
Northport,NY
Summary
Caring Support Staff at Veterans Hospital with versatility in adapting to diverse needs of clients, developing targeted treatment plans to support individual needs. Well-trained Staff member with four years of undergrad college experience building personal confidence among researching case studies regarding clients suffering from varying disorders and social impairments. Cooperative staff with background maintaining smooth daily activities while helping office staff. Skilled at assisting with recordkeeping, filing, answering phones and client communication. Experienced at troubleshooting and correcting issues with printers, fax machines and other office equipment.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Support Staff Member
Veterans Hospital
Northport , United States
2021.05 - Current
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Assisted employees with making copies, sending faxes and filing paperwork.
- Greeted and checked in guests at front desk for appointments.
- Aided customers completing paperwork by explaining instructions and requirements.
- Opened office by unlocking doors, turning on lights and setting up facility for business.
- Attended training sessions to stay updated on procedures and services.
- Closed business daily by organizing front office, shutting down equipment, turning off lights and locking doors.
- Communicated with clients on behalf of staff to relay messages and information.
- Established administrative work procedures to track staff's daily tasks.
Maintenance Crew Member
Emmanuel College Facilities
Boston , MA
2019.01 - 2021.04
- With five years of experience
- Focused on maximizing team success by providing new members with great training and support
- Extensive knowledge of food safety, cleaning and sanitizing procedures
- ACCOMPLISHMENTS Field Hockey, Ran Cow Harbor 10k race in my hometown Northport New York
- SKILLS
- Organization and Time management
- Responsible
- Relationship-Building
- Adaptability
- Multitasking abilities, Cleaned Emmanuel College campus during snow and Ice events
- Shoveled entry and exit areas, spreading ice melt and cleaning ice melt spreaders
- Learned all exits of campus for safety of students
- Provided back up response in emergencies, being available nights and weekends
- Helped new members learn map of Emmanuel College campus.
FRONT DESK RECEPTIONIST
Emmanuel College Facilities
Boston , MA
2020.01 - 2020.04
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Politely welcomed arriving guests, providing room keys and information on amenities and policies
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
CREW TRAINER
McDonalds
Northport , NY
2015.10 - 2019.08
- Greeted customers and ensure customers have enjoyable meal after talking order at front counter
- Trained new employees on counter and drive-thru
- Took food orders and handled payments
- Grill assembly and cook during busy shifts
- Cleaned dining area, windows, and front counter
- Helped new crew members get up to speed with protocols and restaurant practices
- Arranged applications for Incoming employees.
Education
Bachelor of Arts - Counseling And Health Psychology
Emmanuel College
Boston, MA 2018.06 - 2021.12
Skills
Paperwork assistance
undefinedTimeline
Support Staff Member
Veterans Hospital
2021.05 - Current
FRONT DESK RECEPTIONIST
Emmanuel College Facilities
2020.01 - 2020.04
Maintenance Crew Member
Emmanuel College Facilities
2019.01 - 2021.04
Bachelor of Arts - Counseling And Health Psychology
Emmanuel College
2018.06 - 2021.12
CREW TRAINER
McDonalds
2015.10 - 2019.08
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