Abraham Diego Escorcia-puente
Dallas,NC
Summary
Positive and upbeat and makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Lead Hostess
Suffolk punch
Charlotte, NC
01.2025 - Current
- Managed reservation system to optimize table assignments.
- Coordinated with kitchen staff to ensure timely service.
- Handled guest inquiries and resolved concerns efficiently.
- Trained new hostesses on operational procedures.
- Maintained cleanliness and organization of the hostess stand.
- Communicated effectively with servers to streamline service flow.
- Assigned tasks to other hostesses based on their skill level or experience.
- Followed safety protocols at all times while on the job.
Game Master
Escape Tactic Charlotte
Charlotte, NC
10.2024 - Current
- Facilitated engaging game experiences for diverse groups of participants.
- Monitored gameplay to maintain safety and enhance enjoyment.
- Explained game rules and objectives clearly to ensure understanding.
- Conducted pre-game briefings to prepare participants for the experience.
- Educated guests on company, game, and safety rules.
- Monitored players' activity to ensure compliance with game rules and regulations.
To-Go Specialist
The Smoke Pit
Gastonia, NC
05.2024 - 10.2024
- Prepared and packaged to-go orders for customers efficiently.
- Managed order accuracy by cross-checking items before delivery.
- Assisted customers with menu selections and special requests.
- Maintained cleanliness and organization of the to-go station.
- Handled cash transactions and processed payments accurately.
- Provided exceptional customer service during peak hours consistently.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
SA, Hostess, SA, To-Go
Texas Roadhouse
Gastonia, NC
08.2023 - 03.2024
- Greeted and seated guests promptly in a busy dining environment.
- Provided menus and explained daily specials to enhance guest experience.
- Assisted in maintaining cleanliness and organization of the front-of-house area.
- Responded to guest inquiries and resolved issues with professionalism and courtesy.
- Trained new host staff on best practices and restaurant procedures effectively.
- Maintained a clean and organized dining area.
Education
Degree -
East Gaston High School
mount holly, NC05.2025
Skills
- Serve Safe certified
- Communication
- Guest services
- Game facilitation
- Team collaboration
- Time management
- Strong leadership
- Peer interaction
- Multitasking
- Task prioritization
Languages
Spanish, and English
Awards
Star volunteer of the year, good leader and team member award
Languages
Spanish
Professional
Timeline
Lead Hostess
Suffolk punch
01.2025 - Current
Game Master
Escape Tactic Charlotte
10.2024 - Current
To-Go Specialist
The Smoke Pit
05.2024 - 10.2024
SA, Hostess, SA, To-Go
Texas Roadhouse
08.2023 - 03.2024
Degree -
East Gaston High School
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