Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abraham Duarte

Salinas,CA

Summary

Dynamic and results-oriented professional with extensive experience at Tesla and WeDriveU, excelling in safe driving practices and adaptable decision-making. Demonstrated expertise in vehicle maintenance and fostering positive passenger interactions, significantly enhancing customer satisfaction and operational efficiency. Proven ability to lead with a strong work ethic and reliability, contributing to team success and company growth.

Overview

6
6
years of professional experience

Work History

Coach Operator

WeDriveU
05.2019 - 10.2020
  • Enhanced route efficiency through regular analysis of schedules and traffic patterns.
  • Demonstrated adaptability by stepping in for other routes as needed to support team members during absences or emergencies.
  • Participated in regular safety meetings to stay current on new policies, procedures, and equipment updates.
  • Improved passenger satisfaction by consistently providing safe, timely, and comfortable transportation services.

Driver

MV Transportation Services
11.2017 - 04.2019
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Parts Advisor

Tesla
07.2016 - 10.2017
  • Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
  • Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
  • Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
  • Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
  • Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
  • Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
  • Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
  • Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
  • Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.

Material Handler Team Lead

Tesla
10.2014 - 07.2016
  • Maintained a clean, organized work environment, promoting employee satisfaction and operational efficiency.
  • Streamlined communication channels within the team, enabling quick resolution of issues and facilitating a more cohesive work environment.
  • Provided motivation and support to team members, inspiring high levels of dedication and commitment towards goals.
  • Strengthened cross-functional collaboration by working closely with other departments to fulfill orders accurately and efficiently.
  • Oversaw quality control measures during all stages of material handling, ensuring compliance with industry standards.
  • Evaluated staff performance regularly, offering constructive feedback and direction for growth opportunities.
  • Boosted team productivity by delegating tasks effectively and providing clear communication on expectations.
  • Developed comprehensive training programs for new hires, fostering skill development and successful integration into the team.

Education

GED -

Robert E. Burton Adult School
San Quentin, CA
02-2024

Skills

  • Strong Work Ethic
  • Adaptable Decision-Making
  • Safe Driving Practices
  • Decision-Making Under Pressure
  • Reliability and punctuality
  • Vehicle maintenance knowledge
  • Conflict de-escalation
  • Defensive Driving Techniques
  • First Aid Training
  • Elderly and Disabled Assistance
  • Passenger Interaction
  • Map Reading

Timeline

Coach Operator

WeDriveU
05.2019 - 10.2020

Driver

MV Transportation Services
11.2017 - 04.2019

Parts Advisor

Tesla
07.2016 - 10.2017

Material Handler Team Lead

Tesla
10.2014 - 07.2016

GED -

Robert E. Burton Adult School
Abraham Duarte