ABRAHAM GOCKENBACH

• Leading team of 35+ associates to achieve operational efficiency, high customer satisfaction, and revenue growth in fast-paced digital fulfillment environment.
• Hiring, training, and developing staff; conducting performance reviews and scheduling daily tasks.
• Collaborating with store mangers and IT to optimize digital operations, order flow, and fulfillment processes.
• Managing customer inquires, complaints, breaks, and digital area organization to maintain service standers.

• Monitored store areas, entrances, and exits to identify suspicious behavior or potential shoplifting incidents. Deter theft through a visible presence and proactive engagement.
• Investigated signs of shrinkage, suspicious activities, or internal theft by gathering evidence, reviewing footage, and documenting findings.
• Worked with store associates, managers to report incidents, provide insights, and implement loss prevention strategies.
• Recorded incidents, maintain logs, and provide detailed reports on theft, and safety issues.

• Generated $400,000 in volume from 132 new customers in the first year.
• Increased sales by offering advice on purchases and promoting additional products.
• Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
• Promoted and up-sold products and services to meet the needs of customers.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Generated new leads through networking and attending industry events.
• Increased sales revenue by identifying potential clients and conducting persuasive product presentations.

Training other employees in customer service, food safety, performance requirements, and set positive examples for team members by providing high-quality, efficient service.

Other responsibilities include

• Greeting customers coming in and thanking leaving customers for their business
• Ensuring food safety standards are being followed
• Preparing food according to McDonald's specifications
• Cleaning and maintaining designated areas during downtime
• Taking customer orders correctly and efficiently
• Resolving customer complaints