Abraham Harris
Brooklyn,NY
Summary
Talented Team Leader dedicated to enhancing business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Recent graduate with degree in Business Management, excited to launch a career in digital marketing and other business prospects.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Regal Cinemas
11.2023 - Current
- Offering hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Creation of employee schedules to align coverage with forecasted demands.
- Serving as a mentor in Regal's Captain Program, responsible for training two employees into a leadership role
- Mentoring 50+ team members to enhance professional development and accountability.
- Generation of repeat business through exceptional customer service and responding to customer concerns with friendly and knowledgeable service.
Senior Team Lead
Regal Cinemas
10.2021 - 11.2023
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
- Ensuring guest satisfaction and safe environment for patrons.
- Training, developing, and coaching of non-management employees.
- Cash up profits and search for discrepancies on registers that gross $600 or more.
- Communicate operation updates to 200+ person crowds.
- Create daily reports on refunds, swaps, and stock wastage.
- Accomplished leadership through team building exercises and mentoring within departments.
- Troubleshot production problems, machinery malfunctions and staff shortages.
- Set schedules for 50+ staff by planning and designating shifts and hours.
Senior Cast Member
Regal Cinemas
03.2019 - 10.2021
- Worked in multiple positions efficiently, quickly, and accurately satisfying customer needs.
- Served as mentor for managerial prospect.
- Sold admission, processed payments, and issued tickets.
- Reported maintenance or equipment issues for fast resolution to minimize downtime.
- Maintained clean and organized venue to create pleasant experience for guests.
- Worked directly with over 15+ staff members to facilitate smooth flow of operations.
- Consistently available for fluctuating trends in schedule.
Associate Manager
Regal Cinemas
10.2017 - 03.2019
- Supervised floor staff on cleaning procedures.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Mentored and supported 40+ department employees to create strong workplace culture.
- Resolved ticketing disputes and customer concerns.
- Coordinated with law enforcement and private security during incidents.
- Calculated per capita of concession each shift.
- Monitored attendance and documented traffic flow analysis.
- Calculated payroll to make staffing decisions.
Education
Master Of Business Administration -
Brooklyn College
Brooklyn, NY05.2025
Bachelor of Science - Business Management
Brooklyn College, City University of New York
Brooklyn, NY05.2021
Skills
- Customer Needs Assessments
- Operations Oversight
- Front-End Operations
- Schedule Management
- Superb Time Management
- Orienting New Employees
- Proper Staffing
- Overseeing Daily Activities
Certification
- Certificate of Recognition: Captain's Leadership Development Program- Issued December 2024
- Think Outside the Inbox: Email Marketing, Coursera- Issued November 2023
- From Likes to Leads: Interact with Customers Online, Coursera - Issued September 2023
- Attract and Engage Customers with Digital Marketing, Coursera - Issued August 2023
- Foundation of Digital Marketing and E-Commerce, Coursera - Issued July 2023
- Emotional and Social Intelligence, Coursera - Issued June 2023
- Digital Marketing Foundations, LinkedIn - Issued March 2023
- CPR & AED, American Heart Association - Expires May 2025
- Creative Writing Diploma, Centre of Excellence - Issued October 2021
Timeline
Assistant Manager
Regal Cinemas
11.2023 - Current
Senior Team Lead
Regal Cinemas
10.2021 - 11.2023
Senior Cast Member
Regal Cinemas
03.2019 - 10.2021
Associate Manager
Regal Cinemas
10.2017 - 03.2019
- Certificate of Recognition: Captain's Leadership Development Program- Issued December 2024
- Think Outside the Inbox: Email Marketing, Coursera- Issued November 2023
- From Likes to Leads: Interact with Customers Online, Coursera - Issued September 2023
- Attract and Engage Customers with Digital Marketing, Coursera - Issued August 2023
- Foundation of Digital Marketing and E-Commerce, Coursera - Issued July 2023
- Emotional and Social Intelligence, Coursera - Issued June 2023
- Digital Marketing Foundations, LinkedIn - Issued March 2023
- CPR & AED, American Heart Association - Expires May 2025
- Creative Writing Diploma, Centre of Excellence - Issued October 2021
Master Of Business Administration -
Brooklyn College
Bachelor of Science - Business Management
Brooklyn College, City University of New York
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