Abraham Kim
Raleigh,NC
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
11
11
years of professional experience
Work History
Client Advocate
Marsh & McLennan - Pelnik Insurance
08.2020 - Current
- Implemented and trained colleagues with our Agency Management System, streamlining the data entry process.
- Streamlined the quoting process and the gathering of other insurance documents by a resource tool for the Agency.
- Adept at creating pdf forms, providing the best user experience for clients.
- Maintains knowledge of multiple carrier appetites and their capabilities.
- Proficiently maintains agency management system data to ensure accuracy. Personally handles 600+ individual policies.
General Manager
Y & K Beauty, Inc.
11.2015 - 08.2020
- Solely managed the Point-of-Sale system specifically designed for the Beauty Supply Industry and created procedures for data entry and reports.
- Streamlined the data entry process by working with the information systems company with importing new data sets.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations with vendors.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Sr. Account Manager
Direct Promotionals
08.2017 - 07.2018
- Assisted in the transition and integration from the prior Customer Relations Management system to Hubspot.
- Provided extensive support in sales, technical and business areas to key accounts.
- Worked with customers to develop strategic business and account plans for their annual/event marketing needs.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Monitored the entire lifespan of the purchase order, from production to delivery to ensure user satisfaction and would report to management on improvements with the ordering processes.
Law Enforcement Officer
Charlotte-Mecklenburg Police Department
08.2012 - 10.2015
- Completed reports, controlled crime scenes, and collected statements from witnesses/victims, under extreme pressure, with little supervision.
- Prepared detailed statements, consolidated hundreds of confidential documents, and provided comprehensive reports using Microsoft Office, Excel, Powerpoint, and Adobe.
- Received the Chief's Award for organizing and implementing a response for displaced individuals, to social and mental health services.
Education
Bachelor of Arts - Criminal Justice
University of North Carolina At Charlotte
Charlotte, NC05.2012
Skills
- Collaboration and Teamwork
- Application Processes
- Problem-Solving
- Data Entry Software
- Data Collection and Entry
- Microsoft Office
- Workflow Management
- Client Advocacy
Timeline
Client Advocate
Marsh & McLennan - Pelnik Insurance
08.2020 - Current
Sr. Account Manager
Direct Promotionals
08.2017 - 07.2018
General Manager
Y & K Beauty, Inc.
11.2015 - 08.2020
Law Enforcement Officer
Charlotte-Mecklenburg Police Department
08.2012 - 10.2015
Bachelor of Arts - Criminal Justice
University of North Carolina At Charlotte
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