Abraham Lozano
Dallas,TX
Summary
Dynamic professional with a proven track record at IHOP and Keller Williams Realty Central 75, excelling in customer service. Expert in fostering client relationships and streamlining sales processes, significantly enhancing guest experiences and sales outcomes. Demonstrates a strong work ethic and exceptional hospitality service expertise, committed to achieving excellence in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Server
IHOP
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Real Estate Agent
Keller Williams Realty Central 75
01.2024 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
Warehouse Team Member
Amazon
01.2020 - 02.2023
- Developed strong relationships with coworkers, fostering teamwork and collaboration for improved efficiency.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Assured product quality control by conducting visual inspections before packaging and reporting any damaged items immediately for replacement or further investigation.
- Managed incoming shipments by efficiently unloading trucks, verifying contents against packing slips, and promptly placing items into designated locations within the warehouse.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Enhanced team productivity by coordinating daily tasks, streamlining processes, and providing clear communication.
Solar Sales Associate
North American Venture Capital
01.2022 - 03.2022
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
Associate - Business Administration And Management
Richland College
Dallas, TX01.2026
N/A - Agency, Property Management
Champions School of Real Estate
Plano, TX12.2023
High School Diploma -
Rockwall Quest Academy
Rockwall, TX02.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Point of sale operation
Languages
Spanish
Limited Working
Timeline
Server
IHOP
01.2024 - Current
Real Estate Agent
Keller Williams Realty Central 75
01.2024 - Current
Solar Sales Associate
North American Venture Capital
01.2022 - 03.2022
Warehouse Team Member
Amazon
01.2020 - 02.2023
Associate - Business Administration And Management
Richland College
N/A - Agency, Property Management
Champions School of Real Estate
High School Diploma -
Rockwall Quest Academy