Abraham Michel
Chula Vista,CA
Summary
Outgoing Sales Specialist offering 4 and a half years of expertise in fast paced retail environments , adept in customer service and product demonstration. Skilled in teamwork and collaboration, consistently met quarterly commitments through effective communication and problem-solving. Excelled in sales and promotions, ensuring customers received personalized service and product knowledge with a demeanor to do better every day.
Overview
5
5
years of professional experience
Work History
Sales Specialist
Apple
08.2024 - 01.2025
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Gave Demos and in depth knowledge of product in order to best fit customer needs and ensure they got the most out of their product
- Collaborated with a team to meet quarterly and weekly commitments
- Maintains customer satisfaction and builds excellent rapport as evidenced by net promoter score of 92
Sales Athlete
Nike Factory Store
08.2022 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Wireless Sales Associate
Premium Wireless
02.2022 - 06.2022
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Upsold customers by recommending accessories and promotions to increase revenue
- Tracked and recorded department inventory of products
- Managed efficient cash register operations
Wireless Sales Expert
Wireless Advocates
07.2020 - 10.2021
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Activated both contract and pre-paid wireless phones for 50 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts
Education
Associate of Science -
Southwestern College
Chula Vista, CA06-2025
High School Diploma -
Olympian High School
Chula Vista, CA06-2020
Skills
- Speech Clarity
- Customer Service
- Effective Customer Communication
- Teamwork and Collaboration
- Product Line Knowledge
- Sales and Promotions Knowledge
- Cash Handling
- Adaptable and Flexible
- Stocking and receiving
- Product demonstration
Languages
Spanish
Native or Bilingual
Timeline
Sales Specialist
Apple
08.2024 - 01.2025
Sales Athlete
Nike Factory Store
08.2022 - 09.2024
Wireless Sales Associate
Premium Wireless
02.2022 - 06.2022
Wireless Sales Expert
Wireless Advocates
07.2020 - 10.2021
Associate of Science -
Southwestern College
High School Diploma -
Olympian High School
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