Gagdiel Espinoza
Port Arthur,TX
Summary
12 years of expertise in fast-paced sales environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry.
Experienced with identifying and capturing sales opportunities in competitive markets. Utilizes strategic approaches to build strong client relationships and increase revenue. Strong understanding of sales techniques, customer needs analysis, and effective negotiation strategies.
Overview
4
4
years of professional experience
Work History
Sales Specialist
Verizon
04.2024 - Current
- Kept displays organized and clean for maximum customer appeal and consistent sales
- Sold wireless phones, services, and accessories in fast-paced environment and handling customers per day
- Used excellent troubleshooting abilities to help customers resolve account, service, and product issues
- Stayed current on plans and promotions to offer each customer best-in-class support
- Quickly connected with each customer to offer assistance and promote products
- Calculated sales prices and total purchases, and processed cash or credit transactions
- Welcomed each customer to inquire about needs and effectively manage service expectations.
- Engaged customers to identify needs and recommend suitable products.
- Executed promotional campaigns to enhance product visibility and sales.
- Collaborated with team members to improve customer service strategies.
- Analyzed market trends to adapt sales tactics effectively.
- Cultivated long-term relationships with key clients for repeat business.
- Trained new sales staff on best practices and product knowledge.
- Streamlined inventory management processes to reduce stock discrepancies.
- Provided feedback to management on product performance and customer preferences.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Outside Sales Manager
AT&T
10.2022 - 02.2024
- Trained staff and users to work with computer systems and programs
- Trained employees on how to work with optimized systems and fully capitalize on available resources
- Surveyed workers and observed job performance to determine and document the current processes needing optimization
- Troubleshot and resolved problems encountered by individual users and experienced across linked networks
- Enhanced linking with the organization for better compatibility and information sharing
- Documented established processes and procedures regarding software installations
- Tracked and reported sales and services rollouts based on objectives
- Consulted with management to ensure agreement on system principles.
- Developed strategic sales plans to drive revenue growth and market expansion.
- Established and maintained relationships with key clients to enhance customer loyalty and retention.
- Analyzed market trends to identify opportunities for product positioning and competitive advantage.
- Coordinated sales team activities to ensure alignment with organizational goals and client needs.
- Implemented CRM tools to streamline sales processes and improve data accuracy.
- Collaborated with marketing teams on promotional strategies that increased brand visibility.
- Managed territory budget to support development of regional and territory leads.
Mobile Event Expert
T-Mobile
02.2022 - 10.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
High School Diploma - General Studies
Port Neches Groves High School
Port Neches, TexasAssociate of Applied Science - Business Administration And Management
Houston Community College
Houston, Texas05-2018
Skills
- Analytical thinking Customer relations
- Organization Verbal communication
- Problem-solving Customer service
- Speech Clarity
- Clear Verbal Communication
- Consistent Approach
- Online Training
- Facilitate Group Discussions
- Fluent bilingualism
- Customer service
- Problem-solving
Languages
Spanish
Full Professional
Timeline
Sales Specialist
Verizon
04.2024 - Current
Outside Sales Manager
AT&T
10.2022 - 02.2024
Mobile Event Expert
T-Mobile
02.2022 - 10.2023
Associate of Applied Science - Business Administration And Management
Houston Community College
High School Diploma - General Studies
Port Neches Groves High School