Abraham Miller II
Customer-focused professional with 10+ years of experience in direct support, customer service, call-center environments, documentation, and high-pressure situations. Experienced in gathering and documenting information quickly and efficiently, communicating with customers and team members, resolving concerns, following established procedures, and making sound decisions while maintaining attention to detail. Strong computer, phone, data-entry, and Microsoft Office skills with a proven ability to remain calm and professional when handling challenging situations. Seeking to transition into an Auto Claims Adjuster position and apply strong customer service, analytical, documentation, and problem-solving abilities to the claims process.
Work History
Mental Health Technician
6 Months- Collaborated with multidisciplinary teams to optimize patient care strategies.
- Managed crisis situations effectively, ensuring safety for all patients.
- Trainednew staff on protocols and best practices for patient support.
Mental Health Technician
2 Years 2 Months- Monitored patient behavior and mental health status daily.
- Assisted in creating and implementing individualized treatment plans.
- Documented patient progress and reported changes to healthcare team.
- Supported therapeutic activities, fostering engagement and participation.
Life Skills Worker
9 Months- Facilitated social and recreational activities to improve social skills and community integration.
- Trained new staff on best practices for direct support, enhancing team efficiency.
- Developed strategies to address behavioral challenges, fostering a supportive environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Direct Support Professional
6 Years 8 Months- Assisted individuals with daily living activities, promoting independence and personal growth.
- Implemented individualized support plans to enhance client engagement and well-being.
- Collaborated with interdisciplinary teams to ensure comprehensive care for clients.
- Monitored client progress and reported changes to appropriate team members promptly.
Technical Support Representative
3 Years 2 Months- Resolved technical issues for customers via phone, email, and chat support
- Guided users through troubleshooting steps to restore service functionality
- Documented customer interactions in CRM software for future reference
- Collaborated with cross-functional teams to address recurring technical difficulties
Customer Service Representative
4 Years 2 Months- Assisted customers with product inquiries and order placements through multiple communication channels.
- Resolved customer complaints by identifying issues and providing effective solutions in a timely manner.
- Maintained accurate records of customer interactions and transactions within CRM systems.
- Collaborated with team members to enhance service delivery and streamline processes for improved efficiency.
Customer Service Representative
3 Years 1 Month•managed inbound and outbound calls and live chat messages. Resolved customer inquiries regarding large purchases, delivery schedules, warranties, returns, and protection plans.
•Partnered with retail sales floors, local store teams, and distribution networks to clear up fulfillment delays or discrepancies.