Abraham Rangel
Jamestown,NC
Summary
Knowledgeable Operations Manager with 13 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
16
16
years of professional experience
Work History
General Manager
NCK INK DBA CICI'S PIZZA
High Point, NC
01.2023 - Current
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw food preparation, production and presentation according to quality standards.
Multi-Unit Operations Manager
RCYGR INC DBA CICI'S PIZZA
Asheboro, NC
10.2008 - 12.2022
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Oversaw financial management, budget management, accounting and payroll activities.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Collected customer fees, managed refunds and provided complete sales documentation.
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
Education
Business Administration
Randolph Community College
Asheboro, NC06.2011
Skills
- Risk Mitigation
- Recruitment
- Strategic Planning
- Project Management
- Expense Control
- P&L Management
- Quality Management
- Service Quality Improvement
- Operations Oversight
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
General Manager
NCK INK DBA CICI'S PIZZA
01.2023 - Current
Multi-Unit Operations Manager
RCYGR INC DBA CICI'S PIZZA
10.2008 - 12.2022
Business Administration
Randolph Community College
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