Abraham Recinos
Miami,FL
Summary
Experienced Server with over 15 years of experience in high-pressure and high-volume environments. Strong multitasking abilities and able to stay focused under pressure. Excellent communication skills and a problem-solving mindset. Attention to detail is a key strength, ensuring that every customer receives top-notch service. Seeking an opportunity to leverage my experience and skills to contribute to a successful team.
Proactive and goal-oriented professional with luxury hospitality experience. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server
Norwegian Cruise Line
11.2024 - 03.2025
- Providing 24/7 personal on-call service to high profile guests
- Serving and catering to the Captain and high ranking officers
- Inventory ordering for restaurant department
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained clean and organized dining areas to uphold restaurant/ship hygiene standards.
- Worked 7 days a week, 10 hour shifts, For 5 months consecutively, as well by upholding Coast Guards
- STCW Certified
- MMC Certified and valid
Server
Mandarin Oriental
12.2017 - 07.2024
- Provide personalized and attentive service to guests, ensuring their satisfaction and creating a memorable dining experience that reflects the high standards of Mandarin Oriental
- Develop and maintain a thorough knowledge of all food and beverage items and their ingredients
- Anticipate the needs of guests and provide exceptional service to ensure a seamless dining experience
- Maintain a high level of professionalism and positive attitude when dealing with guests, colleagues, and managemen
- Implement effective upselling techniques to increase sales and revenue
Server
Joes Stone Crab
10.2015 - 11.2017
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Yardbird Southern Table and Bar
11.2011 - 08.2015
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
The W
05.2010 - 11.2011
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Food Runner
Joes Stone Crab
10.2007 - 05.2010
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Greeted customers and provided outstanding customer service.
Education
High School Diploma -
Miami Senior High
Skills
- Time management
- Communication
- Problem-solving
- Attention to detail
- Hospitality service expertise
- Safe food handling
- Luxury 5-Star Experience
Personal Information
Age: 35
Certification
- First Aid Certification - American Red Cross.
- ServSafe Food Handler Certification - National Restaurant Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- MMC
- Basic Life Support Certification (BLS)
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Server
Norwegian Cruise Line
11.2024 - 03.2025
Server
Mandarin Oriental
12.2017 - 07.2024
Server
Joes Stone Crab
10.2015 - 11.2017
Server
Yardbird Southern Table and Bar
11.2011 - 08.2015
Server
The W
05.2010 - 11.2011
Food Runner
Joes Stone Crab
10.2007 - 05.2010
High School Diploma -
Miami Senior High
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