Abraham Saillant
Brockton,MA
Overview
4
4
years of professional experience
Work History
Concierge
Northeast Security Inc
Cambridge, MA
11.2019 - 08.2021
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
Cook
Dangelo
Avon , MA
08.2017 - 07.2019
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
Associate
Amazon
Avon , MA
- Built relationships with customers by providing friendly customer service.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Supported management team to facilitate task completion and meet performance goals.
Education
Associate of Arts -
Massasoit Community College
Brockton, MA05-2021
Some College (No Degree) - Criminal Justice
Western New England University
Springfield, MASkills
- Bilingual fluency in Haitian Creole
Timeline
Concierge
Northeast Security Inc
11.2019 - 08.2021
Cook
Dangelo
08.2017 - 07.2019
Associate
Amazon
Associate of Arts -
Massasoit Community College
Some College (No Degree) - Criminal Justice
Western New England University