Abraham Smith
Saint Augustine,FL
Summary
Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Lowe's Home Improvement
St. Augustine, FL
07.2024 - Current
- Greeted customers and identified their needs.
- Resolved customer inquiries in a timely manner.
- Provided information about products and services available to customers.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Demonstrated active listening skills when responding to customer questions and complaints.
Maintenance Technician
Allegiant Carter
Tallahassee, FL
06.2023 - 02.2024
- Monitored inventory levels of replacement parts and supplies needed for repairs.
- Replaced defective parts such as bearings, seals, gears, valves.
- Ensured proper functioning of facility's HVAC system by performing regular maintenance checks.
- Troubleshot complex electrical and mechanical issues with minimal downtime.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
Wildlife Technician
Critter Control
Tallahassee, FL
06.2022 - 06.2023
- Provided technical assistance to researchers regarding wildlife management issues.
- Identified potential conflicts between humans and wildlife and proposed solutions.
- Assisted with trapping, tagging, tracking, and release of wild animals.
- Worked with landowners to develop plans that benefit both human activity and local wildlife populations.
- Maintained a clean work environment including equipment used for capturing wild animals.
Maintenance Technician
EOS management
Jacksonville, FL
06.2021 - 09.2022
- Replaced defective parts such as bearings, seals, gears, valves.
- Monitored inventory levels of replacement parts and supplies needed for repairs.
- Ensured proper functioning of facility's HVAC system by performing regular maintenance checks.
- Troubleshot complex electrical and mechanical issues with minimal downtime.
- Maintained accurate records of all maintenance activities performed.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
Education
Associate of Science - Radiology Technology
St Johns River State College
Saint Augustine, FLSkills
- Regulatory Compliance
- Appointment Scheduling
- Team Collaboration
- Clerical Support
- Customer Support
- MS Office proficiency
- Complex Problem-Solving
- Guest Services
- Customer Service
Affiliations
- NAUI certified diver
- Hiking
- Numismatic Enthusiasts
Accomplishments
- Outstanding wildlife technician of the quarter
- Successfully maintained 3.5 GPA
Certification
- EPA 608 certified
- Pest control and Trapping license
- NAUI open water dive license
- Drivers license
- BLS/CPR certified
References
References available upon request.
Timeline
Customer Service Associate
Lowe's Home Improvement
07.2024 - Current
Maintenance Technician
Allegiant Carter
06.2023 - 02.2024
Wildlife Technician
Critter Control
06.2022 - 06.2023
Maintenance Technician
EOS management
06.2021 - 09.2022
Associate of Science - Radiology Technology
St Johns River State College