Abraham Valdez
El Cajon,CA
Summary
Results-driven professional with a strong background in customer service management. Skilled in workforce planning, effective communication, and budget management, contributing to improved response times and increased customer satisfaction. Ready to leverage these strengths for impactful outcomes.
Overview
3
3
years of professional experience
Work History
Customer Service Representative Manager
Coastal Construction
San Diego, CA
03.2023 - 02.2026
- Assisted customers with inquiries, providing timely and accurate information on services.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Processed service orders using HB1 software, ensuring accuracy and efficiency.
- Collaborated with team members to streamline communication and improve response times.
- Assessed any/all type of leaks; collaborated with remediation companies.
- Supervised multiple warranty vendors in providing excellent customer service to callers requiring assistance for various trade issues.
- Coordinated employee schedules, ensuring adequate coverage during peak hours while minimizing overtime expenses.
- Implemented company policies and procedures for professional, cohesive customer care.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Mar Vista High
Imperial Beach, CASkills
- Workforce planning
- Complaint handling
- Customer satisfaction measurement
- Email management
- Inbound and outbound calls
- Team coaching
- Payroll administration
- Team leadership
- Budget management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Hiking
- Volunteering
- Camping
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Road Trips
- Documenting and sharing travel experiences
- Backpacking and Hiking
- Reading
- DIY and Home Improvement
Timeline
Customer Service Representative Manager
Coastal Construction
03.2023 - 02.2026
Mar Vista High