Abraham Dallas Flores
Laredo,TX
Summary
Resourceful Store Manager highly productive in completing tasks efficiently. Possess specialized skills in inventory management, staff training, and customer service which ensure operational success. Excel at communication, leadership, and problem-solving to meet diverse challenges head-on.
Overview
9
9
years of professional experience
Work History
Store Manager/Training Manager
Vape City
Laredo, TX
07.2022 - Current
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Recruited, trained and supervised new employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed strategies to maximize sales and profitability.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Participated in conferences, seminars and other industry events related to corporate education initiatives.
Navigate4Me
United Healthcare
Laredo, TX
11.2019 - 11.2020
- Created, implemented and evaluated patient care plans with medical team.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
- Supported families during times of illness or injury by providing emotional support and assistance with decision making processes.
- Administered medications, tracked dosages, and documented patient conditions.
- Provided emotional support to patients and their families during difficult times.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Maintained detailed records of services performed on clients.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Encouraged patients to participate in therapeutic activities, such as exercise programs or leisure activities.
Customer Service Representative
UnitedHealthcare
Laredo, TX
03.2017 - 11.2020
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
GED -
Dr Leo Cigarroa High School
Laredo, TX06-2016
Skills
- Store operations oversight
- Promotional planning
- Personnel development
- Relationship building and management
- Team leadership
- Friendly and positive
- Customer relations
- Employee training
- Team building
- Training and mentoring
- Strategic thinker
- Complex Problem-solving
Timeline
Store Manager/Training Manager
Vape City
07.2022 - Current
Navigate4Me
United Healthcare
11.2019 - 11.2020
Customer Service Representative
UnitedHealthcare
03.2017 - 11.2020
GED -
Dr Leo Cigarroa High School