Abrahan Velazquez-santos
Anchorage,AK
Summary
Dynamic professional with a robust background in customer service and financial transactions, honed at Global Credit Union and other notable organizations. Excelled in roles requiring exceptional money handling and communication skills, achieving seamless operations and enhanced customer satisfaction. Proven leadership in fast-paced environments, ensuring team efficiency and accuracy in service delivery.
Overview
9
9
years of professional experience
Work History
Overnight Stocker
Kroger
Anchorage, AK
06.2020 - Current
- Work all of the nights, freight in a timely and efficient manner, as well as maintaining the store's cleanliness, getting it ready for customers to shop.
Financial Services Representative
Global Credit Union
Anchorage, AK
03.2021 - 06.2022
- Helping members start new accounts, apply for loans, as well as answering any questions they might have involving other departments.
- Informing members of the services that the credit union provides that help them succeed financially.
- Making sure the cash drawer is balanced at the end of the shift and that there are no discrepancies.
Clicklist Associate
Kroger
Anchorage, AK
11.2018 - 04.2021
- Greet customers when they arrive to receive groceries.
- Go over the order with the customer, informing them of out-of-stock items or items that were substituted.
- Gathering the items on placed orders in a timely manner, and staging orders in the correct area to ensure customers receive placed orders as fast as possible.
Bank Teller 1
Credit Union 1
Anchorage, AK
04.2020 - 03.2021
- Helping members start accounts, making sure the drawer is balanced, and educating members on the services the credit union provides.
- Making sales that align with the members' needs, while also growing members' knowledge of products that could potentially help them.
Shift lead
Taco bell
Anchorage, AK
05.2017 - 04.2020
- Properly train team members to be self-sufficient using correct portion sizes, items wrapped correctly, ingredients at correct temperatures, and helping customers with taking their orders.
- Making sure that all employees on shift have the proper uniform.
- At the end of the shift, make sure all cash tills are counted and balanced out, ready for the next shift to use.
Service Champion/Food Champion
Taco bell
Anchorage, AK
09.2015 - 05.2017
- Greet every customer with a smile, and provide the most friendly and enjoyable experience by helping customers take their orders.
- Making sure that each customer gets the correct amount of change, as well as the correct amount of food items ordered.
- Completing any tasks given to you by the manager in charge.
Education
high school graduate -
benny benson secondary school
Anchorage, AK05.2016
Skills
- Money Handling
- Customer Service
- CRM Software
- Communication skills
- Computer literacy
- Food service
- Time management
- Leadership
- Friendly
- Stress tolerance
- Approachable
Timeline
Financial Services Representative
Global Credit Union
03.2021 - 06.2022
Overnight Stocker
Kroger
06.2020 - Current
Bank Teller 1
Credit Union 1
04.2020 - 03.2021
Clicklist Associate
Kroger
11.2018 - 04.2021
Shift lead
Taco bell
05.2017 - 04.2020
Service Champion/Food Champion
Taco bell
09.2015 - 05.2017
high school graduate -
benny benson secondary school