Darlene Ynfante Enriquez
Saint Cloud,FL
Summary
Accomplished Customer Service Representative with a proven track record at Clinica De Implantologia, enhancing customer loyalty through empathetic service and active listening. Expert in critical thinking and data entry, I excel in high-pressure situations, fostering team collaboration and driving retention rates. My leadership and organizational skills contribute to consistent, high-quality client service delivery.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Ministry Of Education
03.2021 - 02.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Clinica De Implantologia
01.2019 - 10.2021
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Colegio De Estudios Generales Y De Servicios
Santiago De Los Caballeros, Dominican RepublicHigh School Diploma -
Universidad Tecnologica De Santiago (UTESA)
Santago De Los Caballeros, Dominican RepublicSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- With several years of experience in client service, I have developed a strong sense of responsibility, dedication, and organizational skills I pride myself on my leadership abilities, charisma, and proactive approach, and I am committed to fostering empathy and collaboration within a team-oriented environment
Timeline
Customer Service Representative
Ministry Of Education
03.2021 - 02.2024
Customer Service Representative
Clinica De Implantologia
01.2019 - 10.2021
High School Diploma -
Colegio De Estudios Generales Y De Servicios
High School Diploma -
Universidad Tecnologica De Santiago (UTESA)
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