Abrahem Alomeri
Brooklyn,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Marine Florists
Brooklyn, NY
03.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Operations Coordinator
Amazon
New York City, New York
02.2022 - Current
- Monitored inventory levels to ensure adequate stock availability.
- Maintained accurate records of all operational activities.
- Performed quality assurance checks on products prior to shipment.
- Managed communications between departments to ensure efficient operations.
- Analyzed data to identify areas of improvement within the business.
Production Assistant
Amazon
New York, NY
02.2018 - 02.2024
- Maintained communication between production staff and crew members.
- Facilitated the transport of equipment to set locations.
- Prepared call sheets and distributed them to cast and crew members.
- Assisted in assembling stage sets and props onsite.
- Monitored scene progress and assisted with any adjustments needed by the director.
Project Coordinator
Amazon
New York, NY
02.2020 - 02.2022
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
- Contributed ideas towards process improvements that would increase efficiency or productivity levels.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
Education
Bachelor of Arts - Radio And Television
Medgar Evers College of The City University of New York
Brooklyn, NY06-2014
Skills
- Scheduling
- Product Knowledge
- Data Entry
- Data Collection
- Quality Control
- Microsoft Excel
- Adaptive team player
- Administrative Support
- Microsoft Office Suite
- Spreadsheets
- Customer Service
- Typing proficiency
- Complaint Handling
- Dispute Resolution
Languages
English
Professional
Arabic
Professional
Affiliations
- Member of the Brooklyn College Radio (WBCR)
- Member of the Television Club & Interned for a talk show on the Free Speech
References
References available upon request.
Timeline
Customer Service Representative
Marine Florists
03.2023 - Current
Operations Coordinator
Amazon
02.2022 - Current
Project Coordinator
Amazon
02.2020 - 02.2022
Production Assistant
Amazon
02.2018 - 02.2024
Bachelor of Arts - Radio And Television
Medgar Evers College of The City University of New York
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