Resumen profesional
Datos destacados
Experiencia
Formación
Enfatiza tus habilidades clave
Éxitos profesionales
Languages
Cronología
Generic
Abrajam Mora Díaz

Abrajam Mora Díaz

Resumen profesional

Master in Business Management with excellent attitude and a constant learning approach, totally committed to work, preparing himself daily to improve his knowledge. Focused on developing in environments that involve communication and personnel management, as the growth and success of any organization is based on the relationship maintained with the work team and customers.

Datos destacados

8
8
years of professional experience
4
4
years of post-secondary education

Experiencia

Customer Care Specialist

EMERSON
Metepec, Estado de México
10.2024 - Actual
  • First touchpoint for Impact Partners post order entry
  • Managing backlog execution from time of booking orders
  • Efficent communication with several areas at the company. Factories, planners, buyers, quality & sales offices to ensure orders are expedited and completed and customers request dates are met as per Emerson’s date management standards.
  • Handling of warranties, credit notes, disputes, and claims accordingly to each impact partner & local business partner
  • Follow up on critical orders with factories

Customer Service

RIU Palace Costa Mujeres
Cancún, Quintana Roo
03.2022 - 09.2024
  • Team work to accomplish the goals and indicators
  • Special customer care
  • Suppliers management and pricing negotiation
  • Personnel training with specific tools about customer treatment

Businness Developer

Equipos y Motores Europeos, Perkins
Lerma
01.2019 - 12.2019


  • Increase and stability in the sales area and potential customers.
  • Continuous improvement projects to find opportune areas in the department
  • Contact new clients, as well as the creation of plans for each type of client.



Customer Service Administrator

Equipos y Motores Europeos, Perkins
Lerma
08.2018 - 01.2019


  • Engines spare parts, management by ERP de SIMAN G8 (ERP)
  • Control of preventive maintenance for equipment in the field.
  • Efficient management of incidents and claims, always ensuring the best customer service.

Quality Analyst

Equipos y Motores Europeos, Perkins
Lerma
06.2018 - 08.2018
  • Use of quality tools to reduce scrap and production errors
  • Creation of data sheets.
  • Training personnel in 5's Methodology as well as correct use of PPE.
  • Interpretation and recording of the results of tests performed.
  • Care, cleanliness and arrangement of facilities and tools.

Valeo Production System Trainee

Valeo Sistemas Eléctricos
02.2018 - 04.2018
  • Standard IATF-16949
  • Time and motion measurement
  • Mapping of processes
  • Continuous Improvement Ideas (Kaizen Cards)
  • Migration data workshop

Project Intern

Sanofi Pasteur
11.2016 - 09.2017
  • 5's methodology (Ocoyoacacac and Cuautitlán)
  • Documentation control according to best practices and database formulation
  • Creation, control and follow-up of purchase orders

Formación

Master - Business Administration

Instituto Universitario del Estado de México
09.2020 - 02.2022

Bachelor of Science - Industrial Engineering and Systems

Instituto Universitario del Estado de México
09.2015 - 07.2018

Enfatiza tus habilidades clave

  • Customer care
  • Computer skills
  • Microsoft Office (intermediate-advanced)
  • Business development
  • Six sigma
  • Continuous improvement
  • SMART objectives
  • Attention service
  • Personnel training
  • Teamwork
  • PDCA cycle

Éxitos profesionales

    RIU Palace Costa Mujeres

  • Employee of the month
  • Equipos y Motores Europeos, Perkins

  • Computer skills - I used Microsoft Excel for the creation of inventory control spreadsheets.
  • Project management - Collaborated directly with the Purchasing and Controller's department to increase sales and reduce slow moving parts inventory
  • Supervision - Supervised a 4-member team to increase sales and advertising.
  • Computer skills - Used network file sharing for database creation in Service, Production, Marketing and Sales departments.
  • Sanofi Pasteur

  • Recognition for the implementation of 5's in the Projects department.
  • Valeo Sistemas Eléctricos

  • Recognition for being part of the Data Migration Workshop for the Production System

Languages

Español
Idioma nativo
Inglés
Intermedio avanzado
B2

Cronología

Customer Care Specialist

EMERSON
10.2024 - Actual

Customer Service

RIU Palace Costa Mujeres
03.2022 - 09.2024

Master - Business Administration

Instituto Universitario del Estado de México
09.2020 - 02.2022

Businness Developer

Equipos y Motores Europeos, Perkins
01.2019 - 12.2019

Customer Service Administrator

Equipos y Motores Europeos, Perkins
08.2018 - 01.2019

Quality Analyst

Equipos y Motores Europeos, Perkins
06.2018 - 08.2018

Valeo Production System Trainee

Valeo Sistemas Eléctricos
02.2018 - 04.2018

Project Intern

Sanofi Pasteur
11.2016 - 09.2017

Bachelor of Science - Industrial Engineering and Systems

Instituto Universitario del Estado de México
09.2015 - 07.2018
Abrajam Mora Díaz