Abrana Brown
Los Angeles,CA
Summary
Observant Bus Operator proudly offering over 5 years' serving Metro buses experience promoting effective communication with passengers, dispatchers and other stakeholders. Proactive worker known for helping passengers with baggage and wheelchairs. Knowledgeable in bus inspections and highly dedicated. Now serving Redondo beach buses
Overview
10
10
years of professional experience
Work History
Bus Driver
Transportation Concepts
Redondo Beach, California
02.2024 - Current
- Driving routes 109, 102, Lawndale beat, dial a ride wave Redondo beach, Playa Vista, La Habra and Seal beach.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Assisted elderly or disabled passengers with boarding and disembarking from the bus.
- Collected fares, tickets and passes accurately.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Performed minor repairs on buses when necessary such as changing tires or jump-starting engines.
- Responded quickly and calmly in emergency situations such as accidents or medical emergencies.
- Followed designated routes according to timetables while obeying speed limits at all times.
Dispatch Driver
First Transit
Norwalk, CA
12.2022 - Current
- Performed pre-trip inspection checks and reported problems to supervisor.
- Secured merchandise, avoiding damage during transportation.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Reviewed work orders to perform freight movement and deliveries.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Picked up clients from specific locations to transport and drop off at destinations.
- Documented daily mileage, gas and other data.
- Saved fuel by leveraging GPS to identify faster routes.
- Delivered customer orders and collected payments to keep accounts current.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
Driver Helper
UPS
Los Angeles, CA
11.2022 - 12.2022
- Dropped off items at customer locations.
- Requested customer signatures for deliveries.
- Lifted boxes and products with correct safety gear and techniques.
- Used hand truck to deliver heavy or multiple packages to business and residential locations.
- Documented delivery information, updating after each stop.
- Kept loads from being damaged through proper loading and security.
- Inspected goods and checked for damage before deliveries.
- Communicated with dispatching regarding changes to routes, deliveries and orders.
Metro Bus Operator
Transdev North America, Inc
Los Angeles, CA
04.2020 - 07.2022
- Immediately provided help to passengers in distress, contacting dispatch to report incident, bus location and passenger symptoms.
- Took disabled individuals and senior citizens to local destination.
- Provided accurate information regarding fares, schedule details and stowing of baggage and answered passenger questions.
- Stayed up to date with local roads, traffic patterns and speed limits.
- Kept shuttle and reception areas clean and organized.
- Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.
- Assessed major bus systems, including brakes, steering and windshield wipers, by conducting routine inspections.
Amazon Courier
Amazon dsp
Commerce, CA
06.2020 - 09.2021
- Loaded and unloaded boxes and packages to move to and from vehicle.
- Assisted in loading delivery trucks with prepared packages.
- Navigated route to customer locations using GPS maps.
- Carried items weighing up to 50lbs pounds from vehicle to customer building location.
- Logged package delivery time in system for proof of delivery and to close orders.
- Drove delivery truck or van to transport orders.
- Requested signatures or followed touch-free delivery procedures.
- Inspected vehicle daily and reported issues to schedule maintenance and repairs.
House Car Driver
LAZ Parking
West Hollywood, CA
05.2019 - 01.2020
- Drive a Tesla model X to drop off hotel guest also valet cars
- Checked vehicles regularly for routine upkeep such as fueling as well as advanced maintenance needs.
- Offered safe, courteous transportation for passengers.
- Responded promptly to phone calls to meet car service customer expectations.
- Chauffeured residents and guests to local destinations in a luxury vehicle.
Customer Service Representative
Music Center
Los Angeles, CA
02.2019 - 03.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Shuttle Driver
Avis Budget Group
Los Angeles, CA
06.2016 - 05.2018
- Maintained safe driving habits to protect property and general public on roadways.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Kept shuttle and reception areas clean and organized.
- Planned efficient routes and adjusted plans using GPS software and local road knowledge.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
- Secured cargo for transport with ropes, chains or covers.
- Managed proper transportation of dangerous goods with no incidents.
- Adhered to schedules and safety protocols to enhance transportation service.
- Check ready mechanicals
Education
Associate of Science - Skin Therapy
ermal Institute (Dermalogica) Post-grad
Carson, CA11.2022
Certificate - Skincare Programs
Paul Mitchell The Schools
Pasadena, CA04.2022
Skills
- Optimizing routes
- Safe driving skills
- GPS applications
- Adjusting routes
- Valid California drivers license
- Fare collections
- Fuel logs
- Clean driving record
- Mapping skills
- Troubleshooting skills
- Luggage assistance
- Lights, brakes and wiper testing
- Parking understanding
- Vehicle maintenance
- Mobility support
- Wheelchair assistance
- Basic repair procedures
- Area knowledge
- Preventive maintenance
- Scheduling pickups
- Traffic regulation observance
Timeline
Bus Driver
Transportation Concepts
02.2024 - Current
Dispatch Driver
First Transit
12.2022 - Current
Driver Helper
UPS
11.2022 - 12.2022
Amazon Courier
Amazon dsp
06.2020 - 09.2021
Metro Bus Operator
Transdev North America, Inc
04.2020 - 07.2022
House Car Driver
LAZ Parking
05.2019 - 01.2020
Customer Service Representative
Music Center
02.2019 - 03.2019
Shuttle Driver
Avis Budget Group
06.2016 - 05.2018
Associate of Science - Skin Therapy
ermal Institute (Dermalogica) Post-grad
Certificate - Skincare Programs
Paul Mitchell The Schools