Richard Lee
Natick,MA
Summary
Dedicated Bus Operator with extensive experience in public transportation, ensuring safe and punctual service. Proficient in managing diverse passenger needs and resolving conflicts while maintaining a strong safety record. Known for effective communication and adherence to schedules, contributing to increased passenger satisfaction. Committed to thorough inspections and reporting of incidents to uphold operational standards.
Overview
1
1
Certification
39
39
years of professional experience
Work History
MBTA Bus Operator
Massachusetts Bay Transportation Authority
Boston , MA
04.1987 - Current
- Operated transit buses safely across designated routes.
- Followed safety protocols to ensure passenger security during transit.
- Managed time effectively by arriving at stops on schedule according to route times.
- Assisted passengers with mobility devices in boarding and disembarking safely.
- Responded to passenger inquiries and provided information on routes and schedules.
- Reported any mechanical issues or passenger disturbances to supervisors immediately.
Union Barn Captain
Boston Carmen's Union
Boston, MA
01.2019 - 12.2025
- Addressed member concerns and resolved workplace disputes effectively.
- Educated members on rights, benefits, and responsibilities within the union.
- Monitored compliance with labor agreements and workplace regulations.
- Assisted union members in filing grievances and preparing for hearings.
- Maintained records of grievances filed by union members and tracked their resolution status.
- Advocated for workers' rights within the organization while respecting the company's interests.
- Conducted investigations into workplace complaints of unfair treatment or safety issues.
Education
High School Diploma -
Brighton High School
Brighton, MA05-1984
Some College (No Degree) - Liberal Arts Course
Northeastern University
Boston, MASkills
- Safe driving skills
- Defensive driving
- Customer relations
- Safety training
- Attention to detail
- Impeccable safety history
- DOT standards
- Safety protocols
- Emergency procedures
- Traffic regulation observance
- Route navigation
- Optimizing routes
- Adjusting routes
- GPS mapping
- Time management
- Safety compliance history
- Mobility assistance
- Customer relations skills
- Attention to detail
- Traffic regulation compliance
- Training organization
- Route optimization
- Impeccable safety history
- Traffic law compliance
- Adjusting routes
- Impeccable driving record
- Fare collections
- Effective communication skills
- Record keeping
- Microsoft Excel
- Train employees
Languages
English
Full Professional
Chinese (Cantonese)
Limited
Certification
- Class B Driver License
- The Commonwealth of Massachusetts Department of Public Utilities
Expired 2035
Affiliations
- Volunteer work Que Shing Chinese Music & Opera Group Boston 2013 - Present
Timeline
Union Barn Captain
Boston Carmen's Union
01.2019 - 12.2025
MBTA Bus Operator
Massachusetts Bay Transportation Authority
04.1987 - Current
High School Diploma -
Brighton High School
Some College (No Degree) - Liberal Arts Course
Northeastern University