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Abrar Fazil
Brooklyn,NY
Summary
Results-oriented Store Manager with expertise in inventory management, staff training, and sales strategy. Enhanced customer satisfaction and profitability through strategic promotional displays and financial oversight. Led initiatives that improved product visibility and sales performance while driving operational efficiency and employee engagement. Committed to achieving sales goals and elevating customer experiences through effective team leadership and financial analysis.
Overview
14
14
years of professional experience
Work History
Store Manager
CVS Pharmacy
Brooklyn, NY
09.2019 - Current
- Trained and mentored staff to improve customer service skills and product knowledge, fostering a knowledgeable team.
- Implemented promotional displays that increased product visibility and contributed to higher sales.
- Oversaw inventory management, including stock ordering and organization.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Conducted regular staff meetings to communicate updates and expectations.
- Monitored financial performance and controlled expenses within the store budget.
- Collaborated with corporate teams to align store strategies with company goals.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Developed strategies that identified and targeted key sales opportunities, driving profitability.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Store Manager
Walgreen's Pharmacy
Queens, New York
08.2012 - 09.2019
- Managed daily store operations and ensured compliance with company policies.
- Trained and mentored staff to improve customer service and enhance product knowledge.
- Oversaw inventory management, including stock ordering and organization.
- Implemented promotional displays to increase product visibility and drive sales.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Monitored financial performance and managed expenses to stay within store budget.
- Collaborated with corporate teams to align store strategies with company goals.
- Recruited, trained and supervised new employees.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Education
Bachelor of Science - Business
AJK University
Pakistan 05-2009
Skills
- Inventory management
- Visual merchandising
- Sales strategy
- Revenue generation
- Customer relationship management
- Cash handling
- Inventory oversight
- Opening and closing procedures
- Staff training
- Talent recruitment
- Recruitment and hiring
- Goals and performance
- Team leadership and coaching
- Leadership development
- Employee engagement
- Leading staff meetings
- Financial analysis
Timeline
Store Manager
CVS Pharmacy
09.2019 - Current
Store Manager
Walgreen's Pharmacy
08.2012 - 09.2019
Bachelor of Science - Business
AJK University