Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abreya Heard

Patient Service Representative

Summary

Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Overview

8
8
years of professional experience
5
5
Certifications

Work History

Staffing Coordinator / Recruiter

Nursing Rehabilitation
09.2024 - 03.2025
  • Manage employee scheduling and maintain workforce coverage.
  • Improved candidate experience during hiring process with timely and clear communication.
  • Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
  • Coordinated with hiring managers to understand staffing needs, leading to more streamlined recruitment process.
  • Collaborated with manager to determine department's short and long-term hiring needs.

Case Manager

Help at Home
02.2023 - 09.2024
  • Verified medical insurance and conducted intake interviews.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Provided support and coordination between staff and clients.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Patient Registration Specialist

Molina Healthcare
05.2022 - 02.2023


  • Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite care delivery.
  • Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
  • Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
  • Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
  • Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
  • Facilitated referral management, ensuring timely follow-up appointments for comprehensive care coordination.

CNA - Certified Nursing Assistant

Grand Regency of Robbins
06.2021 - 06.2022
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced patient stress levels through effective communication and active listening skills.

Office Administration Assistant

Brentwood of Hobart S
09.2019 - 09.2020
  • Completed preliminary paperwork for incoming and outgoing patients.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.
  • Assisted in patient admission process based on federal and state laws.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.

Office Administrative Assistant

ATA Transportation
05.2017 - 01.2018
  • Responded to inquiries from callers seeking information.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.

Education

No Degree - CNA

Chicago Community Learning Center
Evergreen Park, IL
05.2001 -

Bachelor of Science - Health Care Administration

Southern New Hampshire University
Hooksett, NH
05.2001 -

High School - General Studies

Rich Central Campus High School
Olympia Fields, IL
06.2015

Skills

  • Patient registration and intake
  • Proficient in electronic medical records management
  • Scheduling and rescheduling expertise
  • Effective communication management
  • Insurance eligibility verification
  • Patient payment collection
  • Customer service expertise
  • Data entry expertise
  • Expertise in HIPAA standards
  • Experienced in adapting to various settings
  • Effective multitasking

Customer service

Office administration

Certification

Certified Nursing Assistant (CNA)

Timeline

Staffing Coordinator / Recruiter

Nursing Rehabilitation
09.2024 - 03.2025

Case Manager

Help at Home
02.2023 - 09.2024

Patient Registration Specialist

Molina Healthcare
05.2022 - 02.2023

CNA - Certified Nursing Assistant

Grand Regency of Robbins
06.2021 - 06.2022

Office Administration Assistant

Brentwood of Hobart S
09.2019 - 09.2020

Office Administrative Assistant

ATA Transportation
05.2017 - 01.2018

No Degree - CNA

Chicago Community Learning Center
05.2001 -

Bachelor of Science - Health Care Administration

Southern New Hampshire University
05.2001 -

High School - General Studies

Rich Central Campus High School
Abreya HeardPatient Service Representative
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