Abriana Quiroz
Receptionist
Oakley,CA
Summary
Experienced in delivering exceptional administrative support and providing top-notch customer service, a business professional with a strong attention to detail. Proven track record in effectively managing reception duties, ensuring smooth daily operations, and consistently achieving high levels of client satisfaction. Thrives in team settings, excelling at adapting to dynamic demands and showcasing proficiency in multitasking and problem-solving.
Overview
9
9
years of professional experience
Work History
Receptionist
Brentwood Pet Resort
09.2023 - Current
- Front desk receptionist assisting clients, creating reservations, securing deposits, and performing data entry.
- Hitting our weekly weekend goal of 45 dogs! Provide excellent customer service with pet compassion.
- Maintained a professional organized environment, enhancing brand image and trust.
- Additional duties include greeting and checking in pets, performing tours, responding to heavy incoming calls and email.
Sales Associate
Bath and Body Works
08.2022 - 03.2023
- Excellent communication, negotiation, and relationship-building skills, with the ability to connect with clients and understand their fragrance needs.
- Consistently achieved and surpassed sales targets and goals by actively engaging customers, recommending suitable fragrance combinations, and promoting new product launches.
- Proficiency in using Oracle software to manage client information and monitor sales performance.
- Resolved customer needs swiftly, enhancing overall customer satisfaction on the sales floor and at the register.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Associate
Visalia Adventure Park
01.2020 - 10.2021
- Various positions such as attraction attendant, admission attendant, restaurant cashier, and game technician. Specialized in hosting birthday parties.
- Set up and break down party rooms, managed birthday budgets, and scheduled all parties adhering to business guidelines.
- Adhering to all guest needs, communicated with the facility team to manage smooth and organized parties.
- Enhanced guest experience by providing exceptional customer service and safety while creating a fun party atmosphere.
- Collaborated with other team members to create visually appealing decorations and setups, contributing to the overall success of events.
Associate
USA Skateland
06.2016 - 08.2019
- Birthday Party Hostess: Boosted customer satisfaction through attentive hosting and efficient communication with guests, parents, and staff members.
- Maintained high standards of cleanliness and safety within the party area, contributing to positive client reviews and recommendations.
- Trained and mentored new associates, enhancing team performance and morale
- Demonstrated adaptability when working with diverse clientele across various age groups, interests, cultural backgrounds, and disability requirements.
- Worked in several departments including admissions, skate rentals, food court, character costumes, skating floor guard, and DJ entertainment.
Education
Bachelor of Science - Business Administration Management
Central State University
Wilberforce, OH06.2024
Associate of Arts Degree -
Eastern Gateway Community College
Youngstown, Ohio06.2021
Skills
- Proficient Customer Service and Problem-Solving Skills
- Working Various Point of Sales Systems
- Computer Literacy: Microsoft Suite and Google Workspace
- Creative Planning and Execution
- Organization and Time Management Skills
Timeline
Receptionist
Brentwood Pet Resort
09.2023 - Current
Sales Associate
Bath and Body Works
08.2022 - 03.2023
Associate
Visalia Adventure Park
01.2020 - 10.2021
Associate
USA Skateland
06.2016 - 08.2019
Bachelor of Science - Business Administration Management
Central State University
Associate of Arts Degree -
Eastern Gateway Community College
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