Abrianna Curnell
Tomball,TX
Summary
Reliable and upbeat Team Lead successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
11
11
years of professional experience
Work History
Front End Team Lead
Burlington Coat Factory Distribution Center
Kingston , NY
08.2021 - Current
- Supervised daily operations and ensured compliance with company policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Issued receipts, refunds, credits or change due to customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Helped customers find specific products, answered questions, and offered product advice.
- Helped with purchases and signed customers up for rewards program.
- Counted and balanced cashier drawers.
- Trained and mentored team members to enhance performance and service quality.
Cashier/Sales Associate
Rainbow Shops
Kingston, NY
08.2021 - 08.2022
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Processed returns and exchanges of merchandise in accordance with store policies.
Camp Counselor
Energy Dance Company
Kingston, New York
06.2015 - 08.2021
- Provided emotional support to campers dealing with homesickness or other issues related to being away from home.
- Communicated regularly with parents regarding their child's progress at camp.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
Education
Bachelor of Science - Psychology
Lincoln University of PA
Oxford, PA05.2026
High School Diploma -
Kingston High School
Kingston, NY06.2022
Skills
- Customer service excellence
- Data analysis
- Team collaboration
- Active listening
- Time management
- Employee training
- Organizational growth
- Patience and empathy
- Work ethic and integrity
- Choreography expertise
- Problem-solving
- Team leadership
- Research and analysis
- Punctual and reliable
- Microsoft office expertise
- Typing skills
Timeline
Front End Team Lead
Burlington Coat Factory Distribution Center
08.2021 - Current
Cashier/Sales Associate
Rainbow Shops
08.2021 - 08.2022
Camp Counselor
Energy Dance Company
06.2015 - 08.2021
High School Diploma -
Kingston High School
Bachelor of Science - Psychology
Lincoln University of PA