Aliah Little
Woodbury,Minnesota
Summary
Dynamic and results-driven Team Lead with extensive experience in customer service, leadership, and operations management. Skilled in motivating teams, streamlining processes, and creating exceptional customer experiences. Seeking to leverage strong organizational and people skills to drive team performance and achieve company goals.
Overview
2
2
years of professional experience
Work History
Front End Team Lead
Cabela’s
Woodbury, MN
10.2024 - Current
- Lead front-end operations, ensuring smooth cashier processes, superior customer service, and team efficiency.
- Conduct interviews for potential hires and assist in the onboarding process.
- Create and manage break schedules to maintain coverage and operational flow.
- Perform safe deposits, reconcile daily cash reports, and resolve inventory over/shorts.
- Train, mentor, and motivate team members to excel in sales, service, and efficiency.
- Delegate tasks to staff, ensuring priority goals are met while maintaining productivity.
- Organize and lead customer events, increasing engagement and sales opportunities.
- Consistently exceed CLUB Mastercard referral goals through consultative selling.
Package Handler
FedEx Ground
Mahtomedi, MN
08.2023 - 05.2024
- Load and unload packages efficiently, sorting items for accurate delivery.
- Train new employees on proper handling techniques and safety protocols.
- Maintain speed and accuracy in a high-volume, deadline-driven environment.
Education
High School Diploma - Business Management
Woodbury High School
Skills
- Customer Service Excellence
- Team Leadership & Mentoring
- Process Improvement
- Conflict Resolution
- Training & Development
- Time Management
- Problem-Solving
- Inventory Management
- Communication Skills
Timeline
Front End Team Lead
Cabela’s
10.2024 - Current
Package Handler
FedEx Ground
08.2023 - 05.2024
High School Diploma - Business Management
Woodbury High School