Abrianna Galante
Prosper ,TX
Summary
Dynamic and dedicated professional with a proven track record in customer service at Taverna. Expert in multitasking and problem-solving, enhancing guest experiences through effective communication and assertiveness. Recognized for maintaining organized operations and fostering teamwork, ensuring seamless service in high-pressure environments.
Overview
1
1
year of professional experience
Work History
Retail Merchandising Associate
HomeGoods
12.2023 - 03.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Restaurant Hostess
Taverna by Lombardi
04.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Education
High School Diploma -
Founders Classical Academy of Frisco
Frisco, Texas05-2024
Bachelor of Arts - Sports Media
Ouachita Baptist University
Arkadelphia, AR05-2028
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Complex Problem-solving
- Assertiveness
Timeline
Restaurant Hostess
Taverna by Lombardi
04.2024 - Current
Retail Merchandising Associate
HomeGoods
12.2023 - 03.2024
High School Diploma -
Founders Classical Academy of Frisco
Bachelor of Arts - Sports Media
Ouachita Baptist University
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