Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Abriella Sherman

St. Paul,MN

Summary

Dynamic and results-driven professional with extensive experience in customer service at Olive Garden Restaurant. Proven ability to enhance guest satisfaction through effective problem-solving and attentive service. Skilled in POS operation and cash handling, consistently ensuring order accuracy and fostering positive dining experiences. Committed to maintaining high cleanliness standards and team collaboration.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Olive Garden Restaurant
Wausau, Wisconsin
08.2024 - 07.2025
  • Provided friendly and attentive service to enhance guest dining experiences.
  • Took customer orders accurately and communicated them to the kitchen staff.
  • Handled cash and processed payments efficiently at the end of each shift.
  • Maintained knowledge of menu items to answer guest inquiries confidently.
  • Collaborated with team members to ensure smooth operations during busy shifts.
  • Monitored guest satisfaction and addressed any concerns promptly and professionally.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.

Host

Red Robin
Wausau, Wisconsin
08.2022 - 06.2023
  • Greeted and welcomed guests upon arrival to create a positive first impression.
  • Managed seating arrangements to optimize dining experience and flow of service.
  • Handled reservations and maintained waiting lists efficiently during peak hours.
  • Monitored dining area for cleanliness and organized tables for incoming guests.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Took reservations over phone and in person.

Barista

Dunkin Baskin
Wausau, Wisconsin
03.2021 - 07.2021
  • Prepared and served a variety of coffee beverages to customers.
  • Maintained cleanliness and organization of the coffee shop environment.
  • Assisted customers with menu selections and answered product questions.
  • Handled cash register transactions and processed payments accurately.
  • Collaborated with team members to ensure efficient service during peak hours.
  • Restocked supplies and managed inventory levels in the storage area.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Operated cash registers to process customer payments.

Education

High School Diploma -

Wausau West High School
Wausau, WI
06-2023

Associate of Science - Radiography

Century College
White Bear Lake, MN

Skills

  • Customer service
  • Menu knowledge
  • POS operation
  • Cash handling
  • Order accuracy
  • Customer relationship management
  • Problem solving
  • Time management
  • Team collaboration
  • Attention to detail
  • Guest satisfaction monitoring
  • Food safety practices
  • Wine service
  • Suggestive selling
  • Menu item recommendation
  • Food running
  • Safe food handling
  • Table resetting
  • Memory retention
  • Guest seating
  • Cleanliness standards

Affiliations

  • Dance
  • Art
  • Hiking
  • Strength Training

Certification

CPR Certification 6/9/2024

Timeline

Server

Olive Garden Restaurant
08.2024 - 07.2025

Host

Red Robin
08.2022 - 06.2023

Barista

Dunkin Baskin
03.2021 - 07.2021

High School Diploma -

Wausau West High School

Associate of Science - Radiography

Century College

Similar Profiles

CREATE PROFILE