Abrielle Walker
Center Point,AL
Summary
Seeking a position that leverages my strong organizational skills, solid educational background, and proven ability to collaborate effectively. As a dedicated Customer Service professional, I bring expertise in service delivery and multitasking, with a commitment to fostering professional relationships that enhance profitability and drive business results. I am an organized and dependable individual, adept at managing multiple priorities with a positive outlook, and always ready to take on additional responsibilities to support team objectives.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Global Payments-remote
Columbus , GA
2023.11 - 2024.08
- Provided comprehensive support for inbound customer calls, Managed over 80 customer calls per day, addressing inquiries related to credit, accounts receivable, and payment processing.
- Resolved disputes, researched discrepancies, and assisted with invoices and statements, ensuring customer satisfaction and accuracy.
- Collaborated with departments such as Collections and Fraud Prevention to enhance case management and ensure seamless communication.
- Improved account retention rates by delivering exceptional service and efficiently navigating multiple systems to provide accurate, timely information.
Technical Support Representative
Kelly Services-Remote
Phenix City , Alabama
8 2023 - 6 2024
- Delivered exceptional phone and remote support, resolving complex technical issues with patience, clear communication, and effective troubleshooting techniques.
- Maintained up-to-date product and technology knowledge, quickly adapting to new releases and ensuring accurate information was provided to clients.
- Fostered strong client relationships by building trust and consistently addressing concerns, enhancing overall customer satisfaction.
- Provided step-by-step guidance through technical challenges, ensuring a seamless and positive user experience.
Production
Hyundai Transys Georgia Seating System
West Point , GA
2022.08 - 2023.09
- Responsible for working line 2 of assembly line making seats for Hyundai.
- Collaborated with other production workers to achieve smooth running of production line.
- Exceeded production targets consistently through focused attention on task completion without compromising quality assurance measures.
- Prioritized tasks to meet personal and team production targets.
Traveling Warehouse
Tradesmen International-North Carolina
Asheville , North Carolina
2022.02 - 2022.06
- Improved production efficiency by assembling car components with precision and speed.
- Utilized various hand tools and machinery skillfully during assembly process, maximizing both accuracy and efficiency.
- Participated in regular team meetings to discuss progress, challenges, and opportunities for improvement within car component assembly process.
- Followed safety protocols to maintain safe working environment.
Warehouse Order Selector
Humano
Memphis , TN
2021.11 - 2022.03
- Efficiently picked, packed, and shipped orders, consistently exceeding daily performance metrics and maintaining high standards in order fulfillment.
- Conducted thorough quality checks to reduce errors, ensuring accuracy in item selection, sizes, and quantities before packing and shipping.
- Operated equipment such as pallet jacks and hand trucks to safely move heavy boxes, while maintaining a clean and organized work environment.
- Printed labels, packaged orders, and loaded them into outbound containers, ensuring timely and accurate shipment processing.
Telemarketer
GLOBAL CALLCENTER SOLUTIONS
Columbus , GA
2019.06 - 2020.03
- Telemarketing for Comcast Infinity
- Followed up with customers to solicit further sales.
- Generated new leads through targeted cold calling efforts, expanding company's client base.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Customer Service Representative
Convergys
Columbus , GA
2018.05 - 2019.04
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled over 100 escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate in Criminal Investigations - Criminal Justice
Everest University - Florida
Pompano Beach, FL 2013.01 - 1 2015
High School Diploma -
Central High School - Phenix City, AL
Phenix City 8 2007 - 5 2011
Skills
Food Prep
Telemarketing
Guest Services
Sales
Quality Assurance (1 year)
Warehouse Operations
Manufacturing Process
Technical Support
Customer service expert
Workauthorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
Timeline
Customer Service Representative
Global Payments-remote
2023.11 - 2024.08
Production
Hyundai Transys Georgia Seating System
2022.08 - 2023.09
Traveling Warehouse
Tradesmen International-North Carolina
2022.02 - 2022.06
Warehouse Order Selector
Humano
2021.11 - 2022.03
Telemarketer
GLOBAL CALLCENTER SOLUTIONS
2019.06 - 2020.03
Customer Service Representative
Convergys
2018.05 - 2019.04
Associate in Criminal Investigations - Criminal Justice
Everest University - Florida
2013.01 - 1 2015
Technical Support Representative
Kelly Services-Remote
8 2023 - 6 2024
High School Diploma -
Central High School - Phenix City, AL
8 2007 - 5 2011
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