Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Abril Alanis

Hidalgo,TX

Summary

Professional administrative specialist with comprehensive background in delivering efficient office support and customer service. Known for reliability and ability to adapt to changing needs, ensuring smooth office operations. Possesses strong organizational skills and collaborative mindset that fosters positive team environment.

Overview

3
3
years of professional experience

Work History

Receptionist Administrator

Payne Arena
09.2021 - 10.2024
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Processed expense reports, ensuring timely reimbursement for employees.
  • Improved client satisfaction with timely and accurate information provision.

Usher

Payne Arena
09.2021 - 10.2021
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Directed ticket holders to seats and facility locations.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.

Box Office Associate

Payne Arena
09.2021 - 10.2021
  • Developed detailed reports on box office sales and trends, providing valuable insights to management for future planning.
  • Implemented an inventory tracking system for merchandise sales at the box office, reducing stock discrepancies and improving overall accuracy.
  • Contributed to the development of promotional materials by providing input on design and messaging strategies based on customer feedback.
  • Collaborated with marketing team to promote events, resulting in higher attendance rates and overall revenue.
  • Optimized the use of ticketing software by staying current on updates and training colleagues on new features when necessary.
  • Gathered data on customer demographics through surveys and conversations, aiding in targeted marketing efforts for future events.
  • Maintained updated seating charts and event information, allowing for quick and efficient ticket processing.
  • Maintained a clean and welcoming environment in the box office area, ensuring a positive first impression for all patrons entering the venue.
  • Monitored guests for compliance with safety and security protocols, raising any issue with security.
  • Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.

Education

High School Diploma -

Valley View High School
Hidalgo, TX
05-2023

Skills

  • Reception Management
  • File Organization
  • Multi-line phone operation
  • Appointment Setting
  • Mail handling
  • Payment Collection
  • Appointment Scheduling
  • Document Management
  • Reception Area Maintenance
  • Scheduling appointments
  • Customer Service
  • Supply oversight

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Receptionist Administrator

Payne Arena
09.2021 - 10.2024

Usher

Payne Arena
09.2021 - 10.2021

Box Office Associate

Payne Arena
09.2021 - 10.2021

High School Diploma -

Valley View High School

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Abril Alanis