Abril Alanis
Hidalgo,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Ubiquity
01.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted healthcare providers during examinations, effectively utilizing knowledge of medical terminology to document findings accurately.
- Facilitated effective communication between patients and healthcare providers through attentive listening and clear explanations of medical terminology.
- Maintained up-to-date knowledge on evolving medical terminology, ensuring accuracy in all transcriptions produced.
Usher
Payne Arena
09.2021 - 01.2024
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
Box Office Associate
Payne Arena
09.2021 - 01.2024
- Coordinated group sales efforts, offering personalized assistance to large parties attending events together.
- Contributed to the development of promotional materials by providing input on design and messaging strategies based on customer feedback.
- Gathered data on customer demographics through surveys and conversations, aiding in targeted marketing efforts for future events.
- Strengthened relationships with returning customers by remembering preferences and offering personalized recommendations for upcoming events.
Receptionist
Payne Arena
09.2021 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
Valley View High School
Hidalgo, TX05.2023
Skills
- Customer service
- Medical terminology
- Conflict resolution
- Data entry
- Communication skills
- Time management
- Active listening
- Organizational skills
- Computer proficiency
- Microsoft Excel
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Ubiquity
01.2024 - 03.2025
Usher
Payne Arena
09.2021 - 01.2024
Box Office Associate
Payne Arena
09.2021 - 01.2024
Receptionist
Payne Arena
09.2021 - 01.2024
Valley View High School