Abril Canales-Tercero
San Antonio ,TX
Summary
Detail-oriented professional with strong customer service skills. Experienced in team collaboration and conflict resolution, ready to enhance store operations and training effectiveness.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Assistant Manager
Hollister.Co
San Antonio, Texas
12.2024 - 09.2025
- Coordinated daily store operations, enhancing customer service and team collaboration.
- Managed opening and closing register procedures, ensuring cash accuracy and efficient employee scheduling.
- Trained new employees, ensuring adherence to visual merchandising and inventory control standards.
- Conducted interviews, supported hiring decisions, and handled staff terminations.
- Built leadership, problem-solving, and organizational skills through regular store responsibilities.
Key Holder
Hollister Co.
San Antonio, Texas
08.2025 - 12.2025
- Opened and closed store, conducted security checks, and ensured adherence to cash handling procedures for safe transactions.
- Supported daily store operations through efficient inventory tracking, provided sales assistance, and maintained store appearance.
- Delivered customer service, resolved issues, and helped train new employees.
- Demonstrated strong organizational skills while managing tasks in busy retail environment, focusing on detail and setting a positive example.
Lead Brand Representative
Hollister Co.
San Antonio, Texas
04.2024 - 08.2024
- Provided leadership during peak times, ensuring smooth operations, addressing customer needs, and fostering a positive and efficient team environment.
- Led team to achieve exceptional customer service and optimize store performance.
- Managed visual merchandising to enhance sales initiatives and maintain inventory accuracy.
- Conducted brief team meetings and assisted with training and goal-setting.
- Delivered important updates from supervisors to associates during daily briefings.
Brand Representative
Hollister Co.
San Antonio, Texas
10.2023 - 05.2024
- Assisted customers with product selection and answered questions to enhance shopping experiences.
- Processed transactions, handled returns, and promoted store sales and promotions.
- Organized store layout, supported visual merchandising, and managed inventory to maintain store presentation.
- Maintained clean, welcoming store environment to support team efforts and improve customer satisfaction.
Crew Mate
Vineyard Vines
San Antonio, Texas
10.2023 - 04.2024
- Delivered customer service by upholding store visual and operational standards.
- Assisted customers in product selection while ensuring store remained stocked, organized, and welcoming.
- Merchandised displays, processed register transactions, and supported store events and promotions.
- Managed inventory and facilitated incoming shipments.
- Built strong communication, teamwork, and customer service skills through role experience.
Bank Teller
Pecos County State Bank
Sierra Blanca, Texas
05.2021 - 08.2023
- Processed customer deposits and withdrawals accurately while balancing cash drawer daily.
- Assisted customers with account inquiries and delivered strong service.
- Processed orders for debit cards to ensure timely delivery to customers. and processed money transfers.
- Supported branch operations through clear communication and teamwork.
- Worked with team members to improve workflow and service delivery.
Pre Nursing Society
UTSA
San Antonio, Texas
08.2023 - 05.2025
- Assisted Corazon Ministers by taking vital signs, preparing first aid packages, and serving meals to homeless and marginalized neighbors.
- Stocked supplies in Whataburger Resource Room to ensure clients had necessary resources.
Volunteer
Girls On The Run
San Antonio, Texas
11.2024 - 12.2024
- Established water stations at race locations to support hydration needs of participants
- Created cheerful posters and motivational signs to encourage and uplift runners.
- Coordinated trash cleanup and organized water stations post-race to maintain event cleanliness and efficiency.
Election Poll Worker
Election Volunteers
Sierra Blanca, Texas
03.2022 - 03.2022
- Volunteered during election by assisting voters with ballot retrieval and delivering essential voting information.
- Guided individuals through the process, ensuring they had the necessary materials and understood the steps to cast their vote correctly.
- Facilitated a smooth and efficient voting experience for community members by guiding them through the voting process.
Blood Donor Volunteer
South Texas Blood
San Antonio, Texas
01.2025 - 04.2025
Education
Bachelors of Science in Nursing
University of Texas Health Science Center
San Antonio, TX09-2026
Multidisciplinary Studies
The University of Texas At San Antonio
San Antonio, TX09-2026
High School Diploma -
Sierra Blanca ISD
Sierra Blanca, TX05-2023
El Paso Community College
El Paso, TXSkills
- Patient assessment and vital signs
- IV insertion and EKG acquisition
- Medication administration
- Therapeutic communication and safety
- Customer service and leadership
- Team collaboration and conflict resolution
- Organization and multitasking
Certification
- Basic Life Support , CPR
Timeline
Key Holder
Hollister Co.
08.2025 - 12.2025
Blood Donor Volunteer
South Texas Blood
01.2025 - 04.2025
Assistant Manager
Hollister.Co
12.2024 - 09.2025
Volunteer
Girls On The Run
11.2024 - 12.2024
Lead Brand Representative
Hollister Co.
04.2024 - 08.2024
Brand Representative
Hollister Co.
10.2023 - 05.2024
Crew Mate
Vineyard Vines
10.2023 - 04.2024
Pre Nursing Society
UTSA
08.2023 - 05.2025
Election Poll Worker
Election Volunteers
03.2022 - 03.2022
Bank Teller
Pecos County State Bank
05.2021 - 08.2023
Bachelors of Science in Nursing
University of Texas Health Science Center
Multidisciplinary Studies
The University of Texas At San Antonio
High School Diploma -
Sierra Blanca ISD
El Paso Community College