Raine Francis
St. Cloud
Summary
I thrive in fast-paced, high-pressure environments and enjoy staying productive. I work effectively as part of a team, adapt quickly to changing situations, and follow directions with professionalism and reliability. I am committed to continued growth in Emergency Medical Services, with the goal of completing the fire academy and advancing my training to become a paramedic.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Assistant Manager
Dunkin' Donuts Franchising
Saint Cloud
08.2020 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Established processes for monitoring customer satisfaction levels.
- Trained new employees on customer service and operational procedures.
- Coordinated inventory management and restocking to ensure product availability.
- Monitored cash handling procedures and maintained accurate financial records.
- Collaborated with team members to improve workflow efficiency during peak hours.
Assistant Store Manager
Sonic Drive in
Saint Cloud
03.2021 - 08.2025
- Assisted in managing daily store operations and employee schedules.
- Trained new staff on customer service and operational procedures.
- Oversaw inventory management and restocking of products.
- Ensured compliance with health and safety regulations during service.
- Monitored cash handling processes for accuracy and security.
Education
NREMT - Emergency Medical Service
First Response Training Group
Orlando, FL03-2025
High School Diploma -
Harmony High School
Saint Cloud, FL05-2023
Skills
- Customer service
- Team building
- Problem solving
- Workflow efficiency
- Adaptability and flexibility
- Customer relations
- compassionate
- Patient assessment
- Team collaboration
- Cardiopulmonary resuscitation
- Vital sign assessment
- Medical equipment use
- Vital signs monitoring
- Direct patient care
- Medical terminology
- Splinting and bandaging
- Resuscitation
- CPR and first aid
- Problem-solving
Certification
NREMT
Timeline
Assistant Store Manager
Sonic Drive in
03.2021 - 08.2025
Assistant Manager
Dunkin' Donuts Franchising
08.2020 - Current
NREMT - Emergency Medical Service
First Response Training Group
High School Diploma -
Harmony High School