Abril Gomez
Arlington,TX
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Sales Associate
Dillard's
09.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Assisted during inventory by verifying the stock by scanning every item.
- Trained new employees by showing them the POS system functions.
Receptionist
Davids Bridal
06.2020 - 09.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct multiple of calls.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Customer Service Representative
Walgreens
05.2020 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Counted the register at beginning and end of shift while also checking bills with counterfeit pens
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
Retail Sales Consultant
Sprint
01.2019 - 06.2019
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Helped customers complete purchases, locate items, and join reward programs.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped keep the store open and operating
- Trained and supervised new employees to use selling strategies and apply best practices.
Education
Associate of Arts -
Tarrant County College District
Fort Worth, TXSkills
- Inventory Management
- POS System Operations
- Meeting Deadlines
- Money Handling
- Selling Techniques
- Fraud Detection
- Customer Satisfaction
- Strong Interpersonal Communication
- Recordkeeping and File Management
- Multitasking
- Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Volunteered as an assistant for 2 years at my high school's summer program for K-2 grade
Volunteered there for 2 summers junior and senior year. Assisted the teacher with the help she needed for the students such as setting up activities, keeping the lines quiet, helping the kids during lunch, took them to the restroom when they needed to go, read a book to them during reading time, helped during the math activities as well. Helped the teachers with car line during drop off and pick up.
Timeline
Sales Associate
Dillard's
09.2020 - Current
Receptionist
Davids Bridal
06.2020 - 09.2020
Customer Service Representative
Walgreens
05.2020 - 07.2020
Retail Sales Consultant
Sprint
01.2019 - 06.2019
Associate of Arts -
Tarrant County College District