Summary
Overview
Work History
Education
Skills
Timeline
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Abril Pena

The Bronx,NY

Summary

Motivated individual seeking to pursue education and establish a career in the radiology field.

Overview

5
5
years of professional experience

Work History

Leads Supervisor

Roadway Moving
07.2022 - Current
  • Improved collaboration between marketing and sales teams by facilitating regular communication around leads status updates and campaign results.
  • Set up automated workflows within the CRM system to streamline tasks such as lead assignment and follow-up reminders.
  • Identified areas for improvement within existing processes, developing solutions that ultimately led to increased revenue.
  • Implemented a scalable CRM system to manage leads effectively and improve overall productivity.

Lifeguard

NFC Amenity
08.2019 - 07.2022
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.

Car Rental Agent

Amcar Rental
09.2020 - 09.2021
  • Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
  • Enhanced company revenue by upselling additional services and insurance packages to clients.
  • Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
  • Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.

Education

Associate of Arts - Liberal Arts And General Studies

Borough of Manhattan Community College of The City University of New York
New York, NY
12.2021

Skills

  • Deal Closing
  • Client Relationship Building
  • Sales Presentations
  • Social Media Marketing
  • CPR and AED Training
  • Bilingual in Spanish

Timeline

Leads Supervisor

Roadway Moving
07.2022 - Current

Car Rental Agent

Amcar Rental
09.2020 - 09.2021

Lifeguard

NFC Amenity
08.2019 - 07.2022

Associate of Arts - Liberal Arts And General Studies

Borough of Manhattan Community College of The City University of New York

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Abril Pena