Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Harvell

Mabank,TX

Summary

Proven Leads Manager at DFW Bariatrics & General Surgery with a track record of enhancing customer satisfaction and achieving sales goals. Skilled in client relationship building and problem-solving, adept at delivering customized service and driving long-term business growth. Excelled in teamwork and collaboration, significantly contributing to team success.

Overview

11
11
years of professional experience

Work History

Leads Manager

DFW Bariatrics & General Surgery
01.2021 - 03.2024
  • Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
  • Led team meetings focused on sharing best practices which contributed significantly to overall team success.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Surgery Scheduler & Marketing

CGA Weightloss & Surgical Specialist
01.2019 - 01.2021
  • Educated patients about surgeries and provided treatment plan documentation.
  • Verified insurance coverage and obtained pre-authorizations.
  • Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.

Customer Service Representative

Precise Land Surveying
03.2013 - 04.2018
  • Responded to customer requests for products, services, and company information.
  • Sought ways to improve processes and services provided.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Certified Clinical Medical Assistant -

Remington College
Dallas
04.2022

Skills

  • Deal Closing
  • Client Relationship Building
  • Sales Presentations
  • Social Media Marketing
  • Upselling strategies
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail

Timeline

Leads Manager

DFW Bariatrics & General Surgery
01.2021 - 03.2024

Surgery Scheduler & Marketing

CGA Weightloss & Surgical Specialist
01.2019 - 01.2021

Customer Service Representative

Precise Land Surveying
03.2013 - 04.2018

Certified Clinical Medical Assistant -

Remington College

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