Abril R. Hernandez
Perris,CA
Summary
Dynamic professional with a strong work ethic and problem-solving skills. Proven ability to lead teams and enhance operational efficiency while maintaining high customer satisfaction. Adept at managing complex tasks and communicating effectively, ensuring seamless delivery and service excellence. Committed to achieving results in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Assistant Rental Manager
Penske Truck Leasing
Corona, CA
07.2025 - Current
- Assist with daily rental operations, ensuring efficient fleet utilization and excellent customer service.
- Support the Rental Manager with team supervision, employee training, and operational performance.
- Coordinate vehicle rentals, reservations, returns, and fleet availability to meet customer needs.
- Build and maintain strong customer relationships while resolving rental-related concerns.
- Assist with sales initiatives, revenue growth, and achievement of branch performance goals.
- Monitor vehicle condition, maintenance needs, and fleet readiness to ensure operational efficiency.
- Ensure compliance with company policies, safety procedures, and rental documentation requirements.
Problem Solver
Amazon
Corona, USA
10.2022 - Current
- Pulled and prepared products for shipment, ensuring accurate verification of product quantity and type for seamless loading and shipping.
- Handled escalated problems by actively listening to individual driver needs and providing tailored solutions to enhance delivery quality.
- Communicated complex information clearly to diverse audiences, facilitating understanding and engagement.
Sales Associate
UPS United Parcel Services
Moreno Valley, USA
10.2021 - 10.2024
- Maintained a positive and collaborative work environment while consistently performing physically demanding tasks at peak efficiency.
- Recorded detailed shipment data, including weights, charges, space availability, and discrepancies, for accurate reporting and recordkeeping.
- Communicated with customers to provide order information and resolve issues promptly, ensuring high levels of customer satisfaction.
Supervisor/Department Manager/Cashier
Stater Bros Markets
Moreno Valley, USA
05.2017 - 10.2021
- Supervise clerks and floor staff by providing training, assigning daily tasks, managing schedules, and ensuring smooth and efficient store operations.
- Managed all daily operations of the dairy department, including inventory control, product rotation, merchandising, and cleanliness.
- Operated POS cash registers, processing an average of 90+ transactions daily, while accurately verifying cash drawer balances.
Education
Bachelors - Business Administration, Management
California State University San Bernardino
San Bernardino, CAAssociate of Fine Arts -
Moreno Valley Community College
Moreno Valley, CAAssociate of General Studies -
Moreno Valley Community College
Moreno Valley, CASkills
- Fleet management
- Fleet utilization
- Operational Efficiency
- Employee training
- Leadership
- Problem solving
- Communication
- Time Management
- Adaptability
- Work ethic
Languages
- Spanish
- English
Timeline
Assistant Rental Manager
Penske Truck Leasing
07.2025 - Current
Problem Solver
Amazon
10.2022 - Current
Sales Associate
UPS United Parcel Services
10.2021 - 10.2024
Supervisor/Department Manager/Cashier
Stater Bros Markets
05.2017 - 10.2021
Bachelors - Business Administration, Management
California State University San Bernardino
Associate of Fine Arts -
Moreno Valley Community College
Associate of General Studies -
Moreno Valley Community College