Abril Robles
Oceanside,CA
Summary
Dynamic and Bilingual Customer Service Representative with a proven track record at Gourmet Tamales, enhancing customer satisfaction and retention through exceptional active listening and critical thinking skills. Excelled in upselling, boosting sales, and turning challenges into positive outcomes, showcasing strong relationship-building and data entry abilities.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in medical assisting role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Gourmet Tamales
04.2022 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
No Degree - Medical Assisting
UEI College
2027 Mission Ave Oceanside CA 9205805-2025
High School Diploma -
Oceanside High School
1 Pirates Cv Oceanside CA 9205406-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Scheduling
- Time management
- Bilingual communication
- Administrative and office support
- Registration and scheduling
- Organizational skills
- Scheduling appointments
- Documentation skills
- Medical terminology
- Time management abilities
- First aid and CPR certified
- Teamwork
- Electronic health records management
- Vital signs monitoring
Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
- Basic Life Support Certification (BLS)
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Gourmet Tamales
04.2022 - Current
- CPR/AED Certification
- ServSafe Food Handler's Certification
- Basic Life Support Certification (BLS)
No Degree - Medical Assisting
UEI College
High School Diploma -
Oceanside High School
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