ABRIL TLATENCO
Roselle Park,New Jersey
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.Willing to utilize skills and knowledge in a position with opportunities for advancement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager/Head Cashier
Northside Kitchen Tex Mex
07.2019 - Current
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Trained team members in successful strategies to meet operational and sales targets.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Dental Receptionist
Smile Dental
06.2020 - 08.2020
- Scheduled, rescheduled, and cancelled appointments for dental patients.Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
Barista/Cashier
&Grain
03.2018 - 07.2019
- Navigated periods of high volume with calm demeanor to keep store operating to standard
- Utilized time management skills to multitask efficiently during busy periods without sacrificing quality or customer service
- Assisted in training new baristas on proper techniques for making beverages and operating equipment.
Sales Associate/Cashier
Mandee
10.2015 - 03.2018
- Demonstrated selling experience in fast-paced, service-oriented retail setting
- Trained new hires on company procedures, product knowledge, and customer service expectations
- Resolved customer concerns using strong communication and conflict management skills.
Education
Bachelor of Science (B.S.) - Global Business -
Kean University
01.2024
Skills
- Strategic Planning
- Customer Relationship Management
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- Performance Management
- Leadership
- Time Management
- Recruiting
- Training and Development
Certification
- Global Practice- International Interdisciplinary Partnership Program. Kean University.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dental Receptionist
Smile Dental
06.2020 - 08.2020
Manager/Head Cashier
Northside Kitchen Tex Mex
07.2019 - Current
Barista/Cashier
&Grain
03.2018 - 07.2019
Sales Associate/Cashier
Mandee
10.2015 - 03.2018
Bachelor of Science (B.S.) - Global Business -
Kean University