Abba Borges
Miami
Summary
Results-driven Head Cashier skilled in team leadership and strategic planning. Developed strategies to improve checkout efficiency and enhance customer satisfaction. Focused on driving operational efficiency while fostering high-performance teams.
Overview
3
3
years of professional experience
Work History
Head Cashier
Home Depot
Hialeah
07.2024 - 03.2026
- Supervised daily cash operations, including opening and closing procedures, cash drawer management, and deposits.
- Created strategies that minimized checkout wait times and enhanced customer shopping experience.
- Led cashier team to ensure efficient transaction processing and maintain high customer service standards.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted other departments by providing additional support during busy periods.
- Collaborated with management to develop employee improvement strategies that encouraged exceptional staff performance.
Customer Service Representative
Home Depot
Hialeah
05.2023 - 06.2024
- Resolved customer complaints with empathy and understanding.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved problems with knowledgeable and friendly service to promote high customer satisfaction.
- Anticipated customer needs to enhance service levels and deliver outstanding support.
- Upsold additional products or services by identifying customer needs.
- Assisted customers with product inquiries and store navigation.
- Processed transactions efficiently at the cash register.
Education
High School Diploma -
SLAM Sports Leadership And Management
Miami, FL05-2022
Skills
- Cashier supervision
- Customer service
- Team leadership
- Team discipline management
- Conflict resolution
- Analytical thinking
- Problem solving
- Strategic planning
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Head Cashier
Home Depot
07.2024 - 03.2026
Customer Service Representative
Home Depot
05.2023 - 06.2024
High School Diploma -
SLAM Sports Leadership And Management