Leslie Bautista
Middle River,MD
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
Work History
Manager/Head Cashier
Franchesca’s Empanadas cafe
Baltimore, MD
01.2021 - Current
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Directed recruitment, hiring, and training of new staff members.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Receptionist
Bob Bell Chevrolet Of Baltimore
Baltimore, MD
12.2019 - 12.2021
- Responded to inquiries from internal staff members regarding office operations.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Greeted visitors and provided them with assistance.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
Education
High School Diploma -
Overlea High School
Baltimore, MD06-2013
Skills
- Work prioritization
- Customer service
- Recruiting and interviewing
- Verbal and written communication
- Documentation and reporting
- Staff training and development
- Fluent bilingualism
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Manager/Head Cashier
Franchesca’s Empanadas cafe
01.2021 - Current
Receptionist
Bob Bell Chevrolet Of Baltimore
12.2019 - 12.2021
High School Diploma -
Overlea High School