Abril Torres Gomez
El Paso
Summary
Dynamic Support Lead at Five Below with a proven track record in customer service excellence and team collaboration. Skilled in issue resolution and policy enforcement, I enhanced customer satisfaction through personalized service and effective training of new staff. Committed to fostering positive relationships and maintaining operational compliance.
Overview
2
2
years of professional experience
Work History
Support Lead
Five Below
El Paso
04.2024 - Current
- Ensured compliance with established policies and procedures related to customer service operations.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Assisted in the training of new staff members on customer service techniques.
Cashier
Corner Bakery Cafe
El Paso
06.2023 - 12.2023
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Bachelor of Arts - Criminal Justice
The University of Texas At El Paso
El Paso, TX12-2025
Associate of Arts - Criminal Justice
El Paso Community College
El Paso, TX12-2023
Skills
- Customer service
- Team collaboration
- Empathy and patience
- Issue resolution
- Customer engagement
- Time management
- Policy enforcement
- Feedback management
Languages
Spanish
Professional
Timeline
Support Lead
Five Below
04.2024 - Current
Cashier
Corner Bakery Cafe
06.2023 - 12.2023
Bachelor of Arts - Criminal Justice
The University of Texas At El Paso
Associate of Arts - Criminal Justice
El Paso Community College
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