Hajiratu Bah
Gaithersburg,MD
Summary
Experienced in delivering high-quality customer service and operational support. Expertise in training new associates, resolving customer inquiries, and maintaining inventory levels. Recognized for strong work ethic, adaptability, and ability to maintain composure in challenging situations while supporting team objectives.
Overview
3
3
years of professional experience
Work History
Support Lead
Five Below
Silver Spring, Maryland
03.2026 - Current
- Conducted daily meetings with support staff to review tickets and prioritize tasks, improving response times.
- Coordinated with management to resolve customer inquiries, enhancing overall customer satisfaction.
- Led team in delivering exceptional customer service during peak hours.
- Maintained composure and patience in difficult customer situations, applying de-escalation techniques to resolve conflicts.
- Handled customer inquiries through telephone, email, and chat.
- Assisted in the training of new staff members on customer service techniques.
- Trained new employees on store policies and operational procedures.
- Communicated daily goals and expectations to team members.
- Supervised opening shift operations to ensure smooth workflow and staff readiness.
- Managed inventory levels and assisted with stock replenishment processes.
- Implemented visual merchandising standards to enhance product displays.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained a high degree of confidentiality when dealing with sensitive information.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Sales Associate
Five Below
Silver Spring, Maryland
10.2023 - Current
- Provided exceptional customer service to enhance shopping experience.
- Assisted customers in locating products and answering inquiries.
- Helped customers find specific products, answered questions, and offered product advice.
- Educated customers on product features and applications, facilitating informed purchasing decisions.
- Maintained organized and visually appealing merchandise displays.
- Operated cash register and processed transactions efficiently.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Collaborated with team members to achieve store goals.
- Worked with fellow sales team members to achieve group targets.
- Trained new associates on store policies and procedures.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Fostered relationships with peers and management, enhancing collaboration and team effectiveness.
- Contributed to promotional events, increasing store traffic and customer engagement.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
High School Diploma -
High Point High School
Beltsville, MD08-2023
Skills
- Customer service
- Customer engagement
- Team collaboration
- Point of Sale Management
- Availability Management
- Time Management
- Conflict resolution
- Adaptability
- Written communication
- Fast Learner
- Bilingual
- Dependable
- Listening Skills
- Consistent and timely
- Goal-Oriented
Accomplishments
- FEMA Certificates (Federal Emergency Management Agency)
- Honor Roll
- Technology Education + CTE Award
Additional Information
I am available to work flexible hours, including evenings and weekends. I am excited at the opportunity to join your team and contribute.
Education and Training
other
Languages
- English
- Krio
- French
Timeline
Support Lead
Five Below
03.2026 - Current
Sales Associate
Five Below
10.2023 - Current
High School Diploma -
High Point High School