Abril Tovanche
Chicago,United States
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Chicago, IL
07.2023 - Current
- warmly welcomed 20-30 guest per shift
- maintained a clean and organized work environment
- resolving customer questions or complaints in a polite and efficient manner
- recording costumer information accurately
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
Sales Associate
Zara
Chicago, IL
05.2021 - 01.2023
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
- Tracked customer orders to ensure timely delivery of goods and services.
- Utilized various software applications to process orders efficiently.
- Assisted with planning special events at the store like holiday celebrations or promotional days.
Education
High School Diploma -
Benito Juarez
Chicago, IL05-2022
Skills
- Payment Collection
- self motivated
- Team Leadership
- Active listener
- Positive and professional
- Time Management
- multitask
Languages
Spanish
Native/ Bilingual
Timeline
Barista
Starbucks
07.2023 - Current
Sales Associate
Zara
05.2021 - 01.2023
High School Diploma -
Benito Juarez