Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Abril Zerkle

Las Vegas,NV

Summary

Creative and adaptable individual with experience in education and customer service.

Overview

4
4
years of professional experience

Work History

Family Nanny

Jennifer Webster
Las Vegas, Nevada
03.2020 - 11.2021
  • Built a positive and nurturing environments to support social and emotional growth of children.
  • Established lasting and professional connections with family by encouraging open communication and delivering positive feedback.

English Teacher

Instituto Valles De Tlaquepaque Elementary School
Tlaquepaque , Jalisco
02.2019 - 06.2019
  • Prepared and implemented lesson plans covering required course topics.
  • Led interesting and diverse group activities to engage students in course
    material.
  • Cultivated relationships with parents for complete support network.

Call Center Agent

Teleperformance
Guadalajara, Jalisco
09.2017 - 01.2019
  • Adhered to company policies and scripts to consistently achieve call-time
    and quality standards.
  • Applied strong communication and negotiation skills regarding refunds
    and merchandise exchanges.
  • Recommended products to customers and suggested other options if
    preferred product was unavailable.
  • Sought out extra training opportunities to enhance customer relationship management abilities.

Education

Associate of Arts - Elementary Education

College of Southern Nevada
Las Vegas, NV
05-2027

High School Diploma -

Provo High School
Provo, UT
05-2009

Skills

  • Customer support
  • Time management
  • Communication strategies
  • Team collaboration
  • Problem solving

Languages

Spanish
Native/ Bilingual

Timeline

Family Nanny

Jennifer Webster
03.2020 - 11.2021

English Teacher

Instituto Valles De Tlaquepaque Elementary School
02.2019 - 06.2019

Call Center Agent

Teleperformance
09.2017 - 01.2019

Associate of Arts - Elementary Education

College of Southern Nevada

High School Diploma -

Provo High School

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